Consultant - Global Compensation and Benefits Group Human Resources at MTN

Key Deliverables

The Consultant, Global Compensation and Benefits will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Contribute towards the creation of the Global Rewards Design sub-functional strategy for all aspects of compensation and benefits in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing specialist insight, direction, structure, frameworks, models, plans and roadmaps
• Provide support in regular review of the functional and departmental strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Recommend new, relevant remuneration and benefits strategies /solutions to attract, motivate and retain future-fit skills to support the overarching business strategy

Governance 

Strategic Meetings

• Provide input in strategic meetings 
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for Global Rewards Design sub-function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with functional and departmental strategy and plans
• Provide input into SLA approval and exception performance review 

Reporting

• Report on a weekly and monthly basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Render support in managing budgets in line with overall functional budget and business objectives
• Render support in managing project initiative budgets in line with business objectives
• Estimate costs and compare budgets with actual expenses

Operational Delivery 

Support Delivery Management

• Drive continuous improvement to ensure solutions for compensation and benefits are globally relevant and sustainable
• Proactively conduct market studies, research on relevant trends and liaise with external consultants to develop a sound knowledge base and subject matter expertise on global  compensation and benefits practices 
• Identify opportunities for improvements to enhance the quality and effectiveness of the function across the organization
• Implement global compensation and benefits special projects and initiatives. 
• On-board and develop strong working relationships with Manco Business Talent Partner and Opco HR teams to ensure successful execution and delivery thereof
• Provide training and consulting support to local Rewards specialists and Business Talent Partners, in order to ensure effective adoption and use of global rewards methods, practices and tools   
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Support and facilitate growth and innovation through internal networking, supporting new business proposals and presentations

Global Compensation & Benefits

• Support  the design and maintenance of the Global Compensation & Benefits framework, templates, policy, guidelines and processes for MTN. 
• Seek inputs and ensure alignment with HR and Business strategies as advised by business, regional talent partners and the Global HR Expertise Verticals
• Manage design and development of strategies for the effective application of compensation and benefits policies, structures and methods, considering local market benefits conditions and in par with global industry benchmarks
• Monitor and identify opportunities to apply innovative models and trends in global compensation and benefits by: 
• Evaluating alternative frameworks and associated costs in order to recommend viable structures
• Evaluating the balance between human capital costs and talent attraction/retention goals
• Manage, maintain and cascade the global reward level policy, commensurate to the MTN job families and levels
• Advise Opcos Rewards team and Manco Business Talent Partners on effective localization of  rewards programs and policies, e.g. salary models, incentive and benefits
• Devise the global benefit programs, salary programs, incentive structure, performance linked pay structures and other special payment plans for specific segments of the business, in conjunction with the Business and Regional Partners 
• Develop and propose standardized compensation and benefits strategy for MTN’s Global Mobility Program by:
• Supporting compensation and benefits matrix for global mobility programs (short and long term) taking into consideration international cost of living indices, international taxation and the home/host country statutory laws for expat compensation structures
• Managing relationships and contractual arrangements with key benefits and international taxation service providers to support global mobility employees
• Providing inputs to mobility cost guidance including key cost heads, base cost assumptions and country-wise financial cost indicators (based on third party inputs as applicable)
• Perform periodic global reviews and assessments of existing and new jobs based on complexity and associated reward levels across MTN.
• Benchmark, track and support communication of the STI/LTI programs, protocols and guidance equitably across the organization
• Ensure timely communication of global bonus mandates/guidelines and compensation related activities to Opco HR Leadership and Regional Talent Partners
• Plan and deliver periodic interventions, communications and awareness building amongst HR Practitioners and Business Leaders relating to all aspects of compensation and benefits to ensure adoption and to promote transparency amongst employees 
• Participate in and support the selection, negotiation and finalisation of global agreements with benefits service providers  

Ways of Working and Collaboration

• Use a collaborative and solution-oriented approach with all the Global Expertise Verticals in Group HR through:
• Liaising with Manco Business Talent Partners for understanding global business needs to design effective compensation and benefits frameworks and templates
• Coordinating with Regional Talent Partners to facilitate implementation of compensation and benefits frameworks and templates and to understand issues and requirements of Opcos
• Liaising with Global Organization, Strategy and Performance Vertical and Global Employee Experience Vertical to ensure compensation and benefits frameworks and policies are integrated with talent and performance solution outcomes and aligned to employee experience philosophies and frameworks
• Participating in discussions with Business Unit Leaders and Management and understand work complexity to help ensure parity in reward levels. Consult with Business Unit to understand and execute special payment plan requests
• Develop knowledge base and Subject Matter Expertise on compensation and benefits to share with Opcos 
• Support the implementation and monitor adoption of compensation and benefits frameworks across Opcos 

QUALIFICATIONS
Education:

• Minimum of 3 year tertiary degree / diploma (Human Resources / Business Studies / Finance/ Equivalent)
• Relevant certification / accreditation / membership with professional bodies in areas pertaining to remuneration and rewards management, etc.(advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on global compensation and benefits 
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Experience in Telecom Business will be advantageous 

Competencies:

Functional Knowledge: 

• Reporting and analytics
• Benchmarking and market evaluations
• Rewards Optimization
• Pay structures and frameworks
• International tax management
• Remuneration theories and models
• Long term incentive design
• Benefits design
• Regulatory
• Bonus and variable pay management
• Reward and Global Mobility theories and models
• Global considerations
• Organisational considerations 

Skills

• Analytical and Data interpretation
• Dealing with ambiguity and complexity
• Microsoft Office, Excel and other spreadsheet and office-specific applications
• Numerical skills, Financial acumen and costing capability
• Digital Mind-set
• Mathematics / statistics
• Commercial acumen
• Risk Management
• Communication Skills
• Judgement
• Project management
• Presentation Skills
• Reporting