Officer - Compliance Officer Risk and Compliance at MTN

Mission

• The Compliance Officer MFS and Financial Crimes is responsible for the execution of compliance monitoring and oversight (second line role) in the Mobile Financial Services (MFS) and Financial Crimes business units, using the established MTNSA Compliance Framework.
• The role is to conduct compliance reviews to assess compliance with applicable regulations, rules, codes, guidelines, license obligations, generally accepted practices, standards, internal policies, processes, and procedures relevant to compliance and regulatory requirements in the Mobile Financial Services and Financial Crime industry and MTNSA. 

Key Tasks

Conduct compliance monitoring to assess compliance to applicable legislation, policies, processes and procedures by:

• Assist in maintaining the compliance risk register.
• Assist in the development of Compliance Risk Management Plans.
• Planning and executing of compliance monitoring reviews in line with the approved Compliance Monitoring Plan
• Monitoring, testing, and reporting on compliance related issues within the MFS Business unit and supporting business units.
• Developing compliance assurance checklists, working papers and other documentation required to perform the compliance reviews. 
• Documenting and maintaining working files for compliance reviews performed.
• Identifying areas of potential and actual non-compliance with applicable legislation and Policies, Processes and Procedures (PPPs).
• Regularly following up on issues identified and raised in reviews to ensure resolution of corrective actions.
• Recommend/escalate to relevant stakeholders on required remedial action to ensure compliance with all legislation and PPPs.
• Assist in conducting training and awareness campaigns within the organisation. 
• Participate in the development and rolling out of the compliance training and awareness programmes.
• Remain abreast with industry changes relating to MFS related products and services. 

Role Dependencies

• Active support from the Compliance Supervisor: MFS and Financial Crimes
• Comprehensive understanding of MTNSA Compliance Policy & Manual

Relationship building and maintenance 

• Maintain good relationships with all stake holders, without compromising the compliance monitoring function 
• Ensure that relationships and cooperation between stakeholders do not influence the objective nature of compliance monitoring. 

Report Generation 

• Generate draft and final report to management on areas of non-compliance to applicable legislation and PPPs.

Customer Satisfaction 

• Ensure review needs and requirements are satisfied through appropriate systems, processes, and procedures.
• Proactively engage auditees on all non-compliance issues noted before drafting the reports.
• Adopt a proactive approach to prevent areas of risk from arising in the future
• Initiate change to continually improve all aspects of service delivery.

Education

Minimum: 3-year National Diploma (NQF6) or Degree (NQF7) in

• Auditing/Internal Auditing
• Risk and Compliance Management
• Compliance/Regulatory management
• Law
• AML//CFT/IAT/CIA Certification or any other related qualification is advantageous

Experience

Minimum of at least 3 years in:

• Compliance Management 
• Risk and Compliance Management
• External/Internal Auditing or IT Auditing
• Financial Crime Management and Regulatory Compliance
• At least 2 years’ experience in auditing or managing regulatory and compliance requirements within the Fintech, Financial Services, Insurance, Banking industry
• Good command of English and
• Any, relevant other experience to Risk, Compliance and Anti Money Laundering and Combating Terrorisms Financing

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results         
• Good communicator – verbal and written

Team player

• General working conditions/ Inherent requirements/ Tools of trade (e.g., shift work, driver’s license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
• Valid Driver’s licence code 8 
• Own reliable transport
• Flexible working hours 
• Flexibility to travel (local) 
• Flexible hours driven by deadlines

REQUIRED SKILLS

• Analytical Thinker, Problem Solver, Operational Value Creator, Results Achiever, Good communicator (verbal and written) and Team player

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.