Manager - Cloud Sales Operations Enterprise Business Unit at MTN

Job Outcomes

• Supporting the Business Development Manager with market intelligence to increase the revenue base of the ICT CoE
• Proactively look for opportunities to onboard new and increase existing customers
• Serve as a source of truth regarding cloud performance across all sales categories as required by the OEM
• Sales enablement for channels and Direct Sales Force.

RESPONSIBILITIES
Sales Intelligence and Operations

• Implement effective sales intelligence and operations techniques to meet the changing needs of ICT CoE to accurately predict customers’ future behaviour, deliver products/services to the market that are anticipated and relevant to grow market penetration and increase revenue generation and profitability
• Ensures programs are envisioned, designed, developed, and implemented across the ICT CoE to meet sales operations needs. Interfaces with the other IT teams and functional areas to ensure that most efficient solution is designed to meet business needs.
• Ensure the tactical objectives of sales operations and intelligence are consistent with the overall strategy and in line with market needs and requirements
• Identify long-term trends in the telecommunication and technology markets based on data observations and insights which will be used by ICT CoE teams to make informed decisions
• Optimise the process to translate analytics into new findings that inform relevant business issues and/or questions to influence strategic decision-making and planning
• Monitor, collect, evaluate and assess relevant market data (trends, activities etc) and produce reports that can be used to identify business development opportunities and support the product development and business development teams with designing and developing impactful and well-designed products and services to retain existing and win new customers.
• Provide in-depth analysis on market competition / competitor activity to compile recommendations for improving the trading position and profitability of ICT CoE
• Develop, manage and maintain reports and insights of the competitive and financial performance, cost structure, profitability and future growth potential of ICT COE
• Contributes to the overall data and analytics system implementation strategy for the enterprise and participates in appropriate forums, meetings, presentations etc. to meet goals.
• Tracks and documents requirements for enterprise development projects and enhancements.
• Provide analysis and integration of segmentation structures and data.

Reporting

• Provide reporting on a weekly and monthly basis and build automated PowerBI Solutions when required
• Report on an ad hoc basis on specific projects as and when necessary

Collaboration/Coordination

• Liaise effectively with all stakeholders to ensure that informed market-based decisions is made
• Build and maintain relationships with all ICT CoE unit leaders to ensure that Business Intelligence policies, and rules are up to date with current legislation
• Maintain good communication and relationships across the department

Sales Operations

• Cloud Portal Management to view and track all subscription usage and spending
•  Microsoft Partner Network Registrations and / or Enablement
•  Oversee Opco Funding Claims and reconcile with budget allocation from Microsoft
• Compile and Operationalise Market Development Funding / Incentive Plans from Cloud OEM with emphasis on Microsoft
• Operationalise Microsoft Partner Network Agreements
• Collate and Submit requisite Proof of execution for all programmes driven from the Cloud OEM across markets
• Spend Tracking
• Identify new customers to be added to the services provided
• Provide operational support to ensure customers are onboarded correctly

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Create and implement personal development plans
• Define the individual KPAs and KPIs that will support the business strategy
• Ensure ongoing training and certification for Cloud Technology services with priority to Microsoft Solutions Design
• Coach and guide colleagues in ICT COE and the rest of the OPCOS
• Model healthy employee relations and collaborative teamwork
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and               consequence management
• Act as an ambassador for the ICT CoE team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work.
• Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.