Consultant Resolutions at Badger Holdings (Pty) Ltd

• This position reports to the Senior Manager of the Legal Department and will be focused on resolution of internal disputes.
• Send acknowledgement of receipt of complaints received via the internal resolutions e-mail address, as well as being escalated internally and allocated to the handler within 48 hours.
• Caputure complaint in combined complaints register and update once finalised.
• Caputure complaint on Iris and update once finalised.
• Investigate clients’ complaints that are received.
• Send updates to client on progress of response to complaint every 4 days.
• Advise management of any possible overturns, which overturns will be discussed with the relevant departments, if valid.
• Contact clients and draft a formal response to a client’s complaint after the conclusion of the investigation of the complaint.
• Compile a detailed closure report once the complaint is finalised explaining whether the client’s complaint was valid or invalid.
• Adhere to the turnaround time target of 7 days to finalise complaints received.
• Only in valid cases and after discussing the complaint with management, inform client if turnaround time target will not be met.

Requirements

• Preferene will be given to someone who holds a LLB degree or someone who is in the process of completing a LLB degree.
• Experience in the legal field will be advantageous.
• Computer Literate.
• Excellent oral and written communication skills.