Job Opportunities at Badger Holdings (Pty) Ltd

Commercial Underwriter

• The core function of this role is to analyse information, establish client’s risk, match risk with the most appropriate product, screen the applicant based on a set of underwriting criteria, evaluate the risk and do recommendations from an underwriting point of view to mitigate losses, determine appropriate premiums and ensure the risk falls within the treaty conditions

Responsibilities

• Risk selection: evaluate and asses risk. Determine premium, terms and conditions, excesses, and limitations.
• Assist brokers and sales staff with all underwriting-related queries
• Continuous improvement: Actively participate in continuous improvement by fully engaging in daily brainstorm sessions, generating suggestions, following appropriate procedures and work principals.
• Develop and maintain the relationship through responsive service
• Communicating with brokers, telephonically or otherwise, to solve problem areas and promoting Dotsure
• Assist with system testing for commercial system releases and submit reports on findings.
• Portfolio management: Manage a book of business by analysing the portfolio, identifying areas of opportunity for improved growth.
• Record keeping on insurance system is kept up to date.

Requirements

• Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
• Excellent written and verbal communication skills
• Deadline driven, logical, analytical and effective time management skills.
• Ability to work independently as well as being a good team-player with excellent interpersonal skills.
• Adherence to audit, regulatory and compliance requirements.
• Knowledge of internal as well as market related products
• Microsoft office

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Description

• The purpose of this role is to assist in investigations and implement investigative techniques to manage legal aspects on non-litigation matters where refutes are received on recovery side and to assist liabilities with technical refutes on high risk/quantum matters. 

Requirements

• LLB degree with at least post graduate work experience
• In depth knowledge of merit adjudication on both Recovery and Liability merit matters;
• In depth knowledge of re-occurring problematic scenarios that is deemed to be challenging above the parameters of what a Recovery or Liability TL can resolve themselves in terms of technicalities and argument and counter arguments.
• Must be proficient with the key and IT applications relating to litigation 
• Ability to audit attorney accounts and take responsibility for queries should excessive amounts be charged outside court rules/agreement with said external attorney
• Ability to make informed decisions whether a matter if viable to pursue by means of summons or not
• Ability to make informed decisions whether a matter is viable to be defended as liability
• Ability to formulate escalations based on case law and legal argument if and when required

Other skills:

• Excellent organisational skills, ability to multi-task
• Excellent oral and written communication skills and ability to professionally represent the Department
• Ability to work under pressure and be flexible as part of a team
• Attention to detail and deadlines set by Snr Manager (essential)
• Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances

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Description

• We’re an organisation built around our passion for service, articulated in our mantra as Soft Landings.
• As a digital insurer we get to deliver Soft Landings in many forms, whether that be paying out a customer quickly in their time of need; taking the complexity out of the insurance product and customer journey or uplifting our community and helping those less fortunate than us.
• We strive to deliver this through harnessing the power of simplicity and by being fanatical about removing pain points for customers through digital processes as well as focussing on providing nothing but the very best value.
• We’re looking for smart, energetic people who have a real passion for service and would like to join us on our journey.

Key Purpose

• The main purpose of the role is to execute digital initiatives that will monetize data, drive digital revenue, improve customer experiences and employee engagements, enhance operations and create new business value through the smart use of digital tools, platforms, technologies, services and processes.

Requirements

Objectives of this role

• Drive digital innovation and serve as a change agent throughout the organisation.
• Working on the existing successful digital strategy of dotsure.co.za, continue to implement the digital strategy by working closely with cross-functional partners to map and transition processes from analog to digital.
• Champion the use of digital technology and practices to engender a digital mindset at all levels in the organisation.
• Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem.
• Measure ROI for digital projects, fine-tuning approaches as needed to ensure that investment is made in the appropriate tools and resources.
• Champion the process of digital transformation in the Dotsure Group across product development and provide digital knowledge input into customer and proposition development.
• Manage the transition to new integration technologies that are being introduced into Dotsure Group.

Areas of responsibility may include but not limited to:

• Develop a clear and compelling digital strategy for future planning.
• Ensure the digital initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation.
• Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experience, marketing channels and business models.
• Own and monitor the digital innovation project portfolio.
• Build, manage and continue to grow a digital-innovation ecosystem, both internal; and external
• Identify new tools (AI, Digital, CRM) that can support and enhance our solutions.
• Manage a diverse team consisting of Hub Spot or similar specialists, Business Intelligence and Strategic Innovation
• Liaise closely with IT, Data, Software, Projects, Marketing teams.
• Oversee digital processes, formulate strategic digital platform plans.
• Assessing RPA & AI trends
• Leads the process to identify and evaluate internal digital asset capabilities and strengths.
• Assesses external digital opportunities inputs to making the best decisions on business strategy given digital realities.
• Acts as a champion and change agent in leading the changes required to create and sustain Dotsure Group digital capabilities.
• Drive Digital innovation to ensure that the business remains at the cutting edge of technology, and in line with current and future digital trends and user expectations
• System alignment: provide guidance and collaborate with system teams in order to implement new technology, maintain global standards and achieve business goals. 

Requirements and skills

• 5+ years of experience in a similar role designing and launching digital platforms.
• Proven leadership of successful digital transformation projects
• Understanding of core business processes and their associated technical solutions
• An innovative and disruptive mindset, constantly looking forward.
• Experience in managing and leading a digital and innovation team.
• Proven skills for influencing and collaborating with colleagues.
• Experience with a digital tool such as Hub Spot highly advantageous.
• Project management and a proven track record of executing strategies to solve business challenges.
• Deep understanding of the evolving digital world on both the demand side (how people/companies are using technology) and the supply side (emerging technologies).
• Solid understanding of pertinent data privacy and cultural aspect relating to usability of digital assets in the global context, in particular the Protection of Personal Information and data privacy
• Solid understanding of product management, ability to understand the wants and needs of Dotsure customers and create digital products to match those needs, and digital disciplines (social media, mobile, web development)

Qualifications

• Matric
• Education in Marketing, Business Administration, Engineering and/or Information Technology

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Description

• We are looking for someone to assist our development team to drive new projects to completion. The successful candidate will need to have a unique blend of structured thinking, excellent communication, problem solving ability and eagerness to learn.  This is an exceptional opportunity to be a meaningful part of a fast-growing team that cares about its people and its purpose.

Requirements

Job purpose

• To assist in initiating, planning, executing, monitoring and controlling new and existing dotsure.co.za projects and small developments.

Duties and responsibilities

• Monitor the progress of all relevant dotsure.co.za projects and report back to stakeholders.
• Enforce deadlines and inject urgency when necessary.
• Liaise with relevant parties to discuss new concepts and ideas and offer insight into existing projects.
• Create product and system specification documents in order to assist the development teams to understand the requirements from business.
• Liaise with the development teams and communicate the technical constraints and challenges to the relevant parties.
• Articulating, queuing and prioritizing bug fixes and small developmental tasks.
• Assist with analysing data, conducting market research and compiling research reports.

General skills and qualifications    

• Excellent organisational skills, ability to multi-task.
• Excellent oral and written communication skills.
• Attention to detail and deadlines (essential).
• Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
• Ability to think ahead and anticipate needs before they arise.
• Ability to exercise discretion in dealing with confidential or sensitive matters.
• A minimum of 1 year experience in a projects or dev environment is required.
• Relevant qualification in project/business management is advantageous.
• A general understanding of Agile Development methodology.

IT proficiencies

• Excellent knowledge of MS Office suite (Word, Excel, Powerpoint).
• Experience using Monday.com, JIRA, Trello or similar task management software will be advantageous

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• This position reports to the Senior Manager of the Legal Department and will be focused on resolution of internal disputes.
• Send acknowledgement of receipt of complaints received via the internal resolutions e-mail address, as well as being escalated internally and allocated to the handler within 48 hours.
• Caputure complaint in combined complaints register and update once finalised.
• Caputure complaint on Iris and update once finalised.
• Investigate clients’ complaints that are received.
• Send updates to client on progress of response to complaint every 4 days.
• Advise management of any possible overturns, which overturns will be discussed with the relevant departments, if valid.
• Contact clients and draft a formal response to a client’s complaint after the conclusion of the investigation of the complaint.
• Compile a detailed closure report once the complaint is finalised explaining whether the client’s complaint was valid or invalid.
• Adhere to the turnaround time target of 7 days to finalise complaints received.
• Only in valid cases and after discussing the complaint with management, inform client if turnaround time target will not be met.

Requirements

• Preferene will be given to someone who holds a LLB degree or someone who is in the process of completing a LLB degree.
• Experience in the legal field will be advantageous.
• Computer Literate.
• Excellent oral and written communication skills.