Consultant: Software Support Engineer at Netstar

Responsibilities:

• Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
• Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
• Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail
• Assisting client with scheduled reports or investigating missing or inaccurate data
• Investigate reasons why features not enabled in Safe and Sound
• Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
• Investigate why unit/s is not updating or not visible on software
• Reprocessing of data if the data is available but not on the software
• Changing of registration numbers as per request from clients
• Migration of clients from different platforms
• Intensive and/or basic training on all software platforms for clients and/or internal staff
• National and international assistance relating to software and unit reporting problems
• Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges
• Setting up and testing of immobilizers
• Monitoring of dashboards for different software platforms
• Fitment center assistance on Mobi devices and Field services
• AX – arrange licenses, load software, troubleshoot software,
• Teltonica – load, troubleshoot, repair, training
• Microsoft D365/Field services support
• Mobitech software support

CORE RESPONSIBILITIES:

• Installing, configuring, and troubleshooting software related issues
• Managing end user expectations and support requests
• Software application training for end user
• Manage and monitor performance of all software applications.
• Analyse data to produce accurate information for clients or internal requests.
• Provide root cause analysis for software issues when need and provide possible solutions.
• Always provide robust and continuous communication to clients and internal stakeholders.
• IT support, hardware and software and other approved IT information systems.
• Customer engagements and internal support to the sales channel and other internal stakeholders
• Provide statistical information to management when required.
• Provide expert witness testimony on behalf of Netstar for arbitrations/hearings and court proceedings.
• Infrastructure analysis for pre-sales and onboarding new clients and assisting with software application demonstrations for clients when needed.

Educational Qualifications:

• CompTia A+/N+ International or equivalent IT qualification
• National senior certificate
• Microsoft D365 an advantage

Experience:

• Minimum Minimum 1- 2 years in coordinating, planning, and administration in an IT environment.
• Experience in PC hardware
• Knowledge of the following Microsoft products: Microsoft Office, All Windows OS
• Basic internet protocol knowledge (HTTP, SMTP, FTP, SOAP) 
• Knowledge of firewall, proxy’s, and antivirus programs
• Knowledge on LAN/WAN
• Driver’s license

Advantageous

• Exposure to Netstar Systems
• Microsoft SQL server 2003/8
• Fluent in other South African languages
• Microsoft D365

Other requirements:

• Good Business Acumen 
• Corporate Governance    
• Relevant Industry/Domain knowledge    
• Attention to detail. 
• Professionalism 
• Presentation 
• Customer relationship management