Consultant, Technical Services - GP, Johannesburg, 17 Melrose Boulevard at Liberty Group South Africa

Job Description

• To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years

• Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years

• Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Coaching and Mentoring Operational Practices
• Collaboration