Consultant, Trade at Standard Bank Group

JOB DESCRIPTION

• To provide accurate, timeous and client centric services for Trade Products (Letters of credit, Guarantees and Foreign Bills for Collection) and International Payments etc, by receiving, investigating, instructing and monitoring the resolution of client inquiries, requests, and complaints in line with prescribed policies and procedures, in order to maintain positive customer experience, retain customer satisfaction and minimise risk and losses to the bank.

Foreign Exchange: Global Markets

• Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts and reconciliation, exchange rates, balance of payments, exchange control, SWIFT concepts, and trade finance. Knowledge and experience of Trade products (Letters of Credits / Guarantees / Foreign Bills for Collection / Standby / Commercial / Revolving / Open Accounts / Sanctions / Compliance) and the relevant publications governing these, such as International Standard Banking Practice, Uniform Customers and Practice for Documentary Credits, International Standby Practices, Uniform Rules for Bank, Bank Reimbursements, International Commercial Terms

Personal and Business Banking: Customer Service

• Provide prompt, accurate and courteous service to clients at all time to enhance client experience, mitigate risk and minimise cost to both the client and the Bank. Carry out activities in a professional, polite and efficient manner to enhance the image of the Bank, maintain client satisfaction and retain client loyalty.

Risk Management: Risk Mitigation

• Use preventative measures to identify and avoid fraudulent transactions. Inform Management of all risk incidents and log incident reports with Operations Control to ensure that proper corrective and preventative actions are put in place. Escalate any irregularities to Team Leader / Line Manager and or Compliance Risk Officer as appropriate.

Transactional Products & Services: Business Support

• Demonstrated experience identifying and understanding of International Payments and all Trade Products. Thorough understanding of TPS Operations processes and procedures, navigation of the various systems. Ability to understanding and navigate the TPS environment.

QUALIFICATIONS

• Bachelor’s degree: Banking (or equivalent)
• 5 Years Relevant Experience

ADDITIONAL INFORMATION

• Attitude of Customer Experience
• Client Servicing
• Handling Difficult Calls
• Query Resolution
• Active Listening
• Root Cause Analysis