Consultant: Unified Communications at SITA SOC (Ltd)

Key Responsibility Areas 

• Management and Administration; Infrastructure Preparation; user support; Reporting and Communication. 

Qualifications and Experience 

• Required Qualification: 3-year Diploma/Degree in IT related field (Computer Science, Information Technology/Engineering, BCom etc). Certification: CCNP Voice or equivalent will be an added advantage 

Experience:

• 6-7 years’ experience in the provision of ICT solutions, specifically within Unified Communications (Voice, Video and PBX) environment.
• Advanced experience with design, implementation, and support of a IP Telephony environment to include Communications Manager, Voice Gateways, Voice Mail, Unified Messaging, and Contact Centre.
• Expert knowledge of basic networking concepts such as Quality of Service (QoS), virtual LANS (VLANs), static routes, IP subnetting, etc.
• Root cause problem solving mindset. Strong written and oral communication, documentation, and interpersonal skills. Strong project management skills and attention to detail.
•  Exemplary customer service skills. Ability to coordinate work across multiple vendors. Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).