Consulting - Customer and Marketing - Digital Customer - Salesforce - Consultant at Deloitte

Job Description

Main Purpose of Job

To support the engagement team in the delivery of services to / at client premises on delegated engagements/projects. 

Qualifications

Qualifications & Experience

Required:

·       Completed tertiary qualification in Information Systems, Computer Science, Engineering, Mathematics, Statistics etc

·       Minimum 4 years work experience, at least 2 of which gained within Salesforce (Service Cloud, Sales Cloud, Marketing Cloud) in technology consulting or other relevant industry

·       Salesforce Certification

·       Development experience with Apex, VisualForce and Force.com

·       Proficiency in SOQL, HTML, XML, JavaScript, SQL, Java or C#, SOAP-based web services, REST

·       Application design and configuration using Salesforce.com automation (SFA)

·       Utilizing object oriented programming and design concepts to advise clients on Salesforce.com solutions

·       Developing custom applications and performing unit testing using Salesforce.com APEX and Visualforce pages

·       Proven ability to effectively prioritize workload and meet deadlines

·       Ability to work independently and manage multiple task assignments

·       Experience in a client facing role

 

Additional Information

Key Competencies required:

Technical Competencies

·       Sound technical knowledge in specific area and/or industry

·       Basic consulting skills

·       Experience in drafting of professional presentations and reports

·       Basic financial knowledge and understanding

·       Proficient in MS Office suite

·       Business acumen

 

Behavioural Competencies

·       Good communication skills, both written and verbal

·       Interpersonal and relationship building skills

·       Desire to develop self

·       Client delivery focus

·       Adaptable

·       Focus on quality

·       Problem solving ability

Leadership / Behavioural Capabilities

·       Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life

·       Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

·       Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

·       Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

·       Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

 

Cross-Consulting Capabilities

·       Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience

·       Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices

·       Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems

·       Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations

·       Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients

·       Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools

·       Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients

·       Business-Technology Acumen - Ability to recognize technology as a business enabler

·       Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects

 *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.