Consumer Education Assistant - Consumer Education Department at FSCA South Africa

Purpose of the Job:

• To provide comprehensive administrative and operational support to the Consumer Education department and facilitates the smooth running of the department’s initiatives, ensuring efficient organisation, communication, and execution of tasks The person appointed to this position will report to the Manager.

Key Performance Areas:

• Assist the Administrator in maintaining a centralised, accessible filing system for the CED.
• Manage stock levels and keep records of promotional items, equipment, brochures, pamphlets, and booklets, both manually and electronically.
• Prepare information packages for clients/consumers upon request.
• Coordinate and action courier service requests from CED staff.
• Support project leaders in submitting Portfolios of Evidence (POE) reports and documents for quality assurance.
• Handle logistics, administrative, and inventory complaints/enquiries, providing timely acknowledgements and referrals.
• Regularly update the team on administrative developments within the department.
• Assist in coordinating BEE verification documents and speech competition investment forms.
• Participate in, co-deliver, and co-present workshops, exhibitions, and outreach campaigns.
• Engage in National Consumer Events and represent the department in media engagements such as radio interviews where appropriate.
• Assist in coordinating capacity building workshops and innovate consumer education messaging across various media platforms.
• Engage in monthly meetings, ensuring follow-through on assigned actions.
• Work closely with ICT, Communication, and other Departments of the FSCA.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: knowledge of education methodology, current industry-specific technologies and online learning, excellent organisational, planning, and multitasking skills. Strong communication skills, both written and verbal. Proficient in office software and capable of managing electronic records. Ability to work independently and as part of a team, with a proactive and positive attitude. Detail-oriented, with a focus on quality and accuracy. Strong organisational and project management skills; excellent written and verbal communication skills as well as presentation skills; Proven experience in public education programmes.
• FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
• Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

Requirements

• A relevant degree/diploma required, further education in administration, education, or related field preferred. Previous administrative experience, ideally within an educational or consumer education setting.