Consumer Educator (Western Cape) at FNB South Africa

Role Purpose

• The Consumer Educator role is to deliver effective and high-quality financial literacy to a wide range of consumers in South Africa. The individual will be responsible for forging strong working relationships with a range of stakeholders across various sectors to gain access to consumers in the identified target audience, deliver high quality and effective financial education and provide effective data and reports.   

Key Responsibilities

• Develop and revise financial literacy content to meet target market needs. Ensure consistency and standardization in the delivery of content
• Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes
• Build and maintain stakeholder relationships (internal and external) that supports the sourcing of consumers for workshops to meet targets
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Facilitate relevant, effective and appropriate financial literacy workshops and presentation
• Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.

Qualifications and Experience

• Minimum Qualification: Grade 12
• Preferred qualification: A relevant bachelor's degree
• Experience: A minimum of 5 years' experience in Consumer Education, Financial literacy content development as a Facilitator/Consumer Educator within Banking or Financial Services sector is preferred.
• Strong presentation skills and ability to adapt / relate financial literacy content at different age groups 
• High proficiency in Microsoft Office and other software applications
• Stakeholder engagement experience
• Proficient in isiXhosa, English and Afrikaans will advantageous.
• Willing to travel extensively throughout the Western Cape Province
• Must have a valid driver's license and own vehicle

End Date: March 21, 2026