In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
Read more about this company
Are You Someone Who Can;
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through.
- Ensure effective management of the leads pipeline.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Contribute to innovation by finding faster and more accurate ways of working.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Act responsibly with work related resources in order to contribute to cost containment.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Achieve expected financial targets and uphold associated service levels.
You Will Be an Ideal Candidate If You
- Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
- Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
- A person must not be unrehabilitated insolvent.
End Date: March 19, 2026
go to method of application »
Are you someone who can:
- Deliver high quality, high touch client relationship management and advice to corporate clients within the retirement fund and group risk benefits environment. This role ensures that benefit structures are optimally designed, compliant, well communicated, and aligned to the needs of employers and their members.
You will be an ideal candidate if you have:
Qualifications & Experience
- Matric and a recognised NQF Level 5 qualification (Regulatory Exam advantageous).
- Proven experience in retirement funding, employee benefits consulting, and group risk solutions.
- Minimum of 3–5 years’ consulting experience
- Strong knowledge of industry products, regulatory requirements, and benefit consulting practices.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
Key Responsibilities
Client Advisory & Benefit Design
- Provide FAIS compliant financial advice to corporate clients on retirement funds and group risk benefits.
- Design, review, and tailor benefit structures based on workforce demographics, employer budgets, and strategic objectives.
- Analyse existing benefit arrangements to identify gaps, inefficiencies, risks, or shortfalls, and propose improved solutions.
- Present recommendations and provide strategic guidance to employer decision‑makers, trustees, and HR executives on an ongoing basis.
Client Engagement & Relationship Management
- Build and maintain strong, trust-based relationships with clients at both employer and member level.
- Manage ongoing client needs through high touch, proactive engagement, ensuring consistent service excellence.
- Conduct benefit reviews, induction sessions, member education engagements, and strategic planning sessions.
- Act as the primary point of contact, ensuring first-time resolution of queries and seamless service delivery.
Communication & Member Support
- Provide input on member communication including benefit guides, presentations, and change management material.
- Translate complex benefits and legislative concepts into clear, easy-to-understand communication for members.
- Support digital adoption and guide members on tools and platforms enhancing member experience.
Compliance, Governance & Reporting
- Ensure all advice, communication, and processes are aligned with FAIS, fund rules, and regulatory requirements.
- Maintain accurate administration, reporting, and documentation in line with internal governance standards.
- Identify and escalate potential risks, ensuring protection of both the client and the organisation.
End Date: March 20, 2026
go to method of application »
Are you someone who can:
- Evaluate, manage and approve credit risk within the Medium Corporate segment by providing advice and support through the implementation of group credit mandates, risk frameworks and methodologies
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Knowledge of Credit Systems
- Responsible application of allocated Judgmental Credit mandate
- Assess and approve credit in terms of approved mandate to minimise Credit Risk to the business and manage the credit approval process
- Approve or recommend counterparty exposure across multiple products
- Manage credit risk at origination and on an ongoing basis
- Manage respective portfolio within the businesses budget and bad debt highway
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
You will be an ideal candidate if you:
- BComm Finance
- Preferred Qualification - CA (SA)/CFA
- 2 Years banking experience
- Ability to bring in new business and increase acquisition
- Strong judgemental credit experience
- Build and maintain stakeholder relationships experience (any segment)
End Date: March 20, 2026
go to method of application »
- To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
Are you someone who can:
- Create, construct, and deploy scalable data pipelines on platform to gather, store, and process data from diverse sources across the bank.
- Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data Warehouse, adhering to the appropriate data platform standards.
- Work closely with information architects, data modellers, data scientists, analysts, and other stakeholders to understand their data needs and provide them with high-quality, analytics-ready data.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Confer with end users and senior management to understand business requirements for complex development or enhancements.
- Manage the user acceptance testing UAT and associated signoff through change control.
- Control expenditure and identify process improvements to contain and reduce costs.
- Conduct research on emerging technologies.
- Recommend and implement technologies that improve cost effectiveness and systems flexibility.
- Assist with gap analysis and business cases including cost and effort analysis.
- Execute remediation actions as agreed with the users.
- Install or update required system components.
- Implement the necessary components and frameworks required for automated deployments and task scheduling.
- Build unit and systems tests to ensure successful delivery of components into production.
- Develop and maintain the physical data marts and databases.
- Automate tasks related to data pipelines for the deployment of operational analytics.
- Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
- Implement quality checks, detect and correct errors, and monitor data systems to ensure data accuracy and integrity
- Ensure compliance with data security, privacy regulations, and internal data governance policies.
- Monitor, maintain, and optimise existing data infrastructure and pipelines for performance, efficiency, and scalability.
- Create change scripts and sets scripts up to be ready and implemented in production.
- Participate in architecture forums (as and when required).
- Utilise various components and tools which make up the data platform for enhanced service delivery.
- Create requirements and design of the technical architecture, design and development, testing, and deployment of the proposed solution.
- Work with Senior Engineers to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform (as and when required).
- Learn from the Subject Matter Expert on the technical environment or tools for own area of expertise.
- Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
- Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
- Assist and work on projects to roll out and support to team members.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
Technical Skills:
- Control M
- SQL
- Oracle
- ETL Tools.
You will be an ideal candidate if you:
- Qualification: BSc Computer Science, Engineering, Informatics, BTech
- Experience: 3/5 years relevant experience
End Date: March 15, 2026
go to method of application »
Are you someone who can:
- Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
You’ll be an ideal candidate if you have:
- Must have a formal IT Project Management course / certificate / university module.
- Must have min 5+ - years IT Project Management experience.
- Must have experience running Technology / Technical projects.
- Experience with Climate Risk and/or ESG Environment and Social Governance
- Experience in the banking industry
Additional information
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.
Qualifications and Experience
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Post graduate degree
- Must have a formal IT Project Management course / certificate / university module.
- Experience 5+ years IT Project Management experience
End Date: March 19, 2026
go to method of application »
Role Purpose
- The Consumer Educator role is to deliver effective and high-quality financial literacy to a wide range of consumers in South Africa. The individual will be responsible for forging strong working relationships with a range of stakeholders across various sectors to gain access to consumers in the identified target audience, deliver high quality and effective financial education and provide effective data and reports.
Key Responsibilities
- Develop and revise financial literacy content to meet target market needs. Ensure consistency and standardization in the delivery of content
- Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes
- Build and maintain stakeholder relationships (internal and external) that supports the sourcing of consumers for workshops to meet targets
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Deliver internal and external customer service excellence through adherence to quality service standards
- Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
- Facilitate relevant, effective and appropriate financial literacy workshops and presentation
- Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.
Qualifications and Experience
- Minimum Qualification: Grade 12
- Preferred qualification: A relevant bachelor's degree
- Experience: A minimum of 5 years' experience in Consumer Education, Financial literacy content development as a Facilitator/Consumer Educator within Banking or Financial Services sector is preferred.
- Strong presentation skills and ability to adapt / relate financial literacy content at different age groups
- High proficiency in Microsoft Office and other software applications
- Stakeholder engagement experience
- Proficient in isiXhosa, English and Afrikaans will advantageous.
- Willing to travel extensively throughout the Western Cape Province
- Must have a valid driver's license and own vehicle
End Date: March 21, 2026
go to method of application »
Job Description
- The Java Team Lead will be responsible for leading a team of Java developers in designing, developing, and maintaining high-quality software solutions. This role ensures adherence to best practices, coding standards, and agile methodologies while driving innovation and efficiency within the team.
Key Responsibilities
- Lead and mentor a team of Java developers, providing technical guidance and support.
- Oversee the design, development, and deployment of Java-based applications.
- Collaborate with business analysts, architects, and stakeholders to define technical requirements.
- Ensure code quality through reviews, testing, and adherence to best practices.
- Manage project timelines, deliverables, and resource allocation.
- Drive continuous improvement initiatives within the development team.
- Stay updated with emerging technologies and recommend adoption where applicable.
Required Skills & Competencies
- Strong proficiency in Java, Spring Framework, and related technologies.
- Experience with microservices architecture, RESTful APIs, and cloud platforms (AWS/Azure).
- Solid understanding of DevOps practices, CI/CD pipelines, and containerization (Docker/Kubernetes).
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 8+ years of Java development experience, with at least 3 years in a leadership role.
- Proven experience in agile software development methodologies.
- Banking or financial services experience is advantageous.
End Date: March 21, 2026
go to method of application »
Job Description
The Intern role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area.
- During the period of employment, the Intern will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area.
- Work related training will be provided as required.
- Identifies and escalates potential risks that may lead to increased costs.
- Demonstrates cost consciousness and awareness of personal contribution to costs.
- Increases knowledge and understanding of financial processes and adheres to required operating standards.
- Delivers customer service through adherence to quality service standards.
- Works with enhanced processes and procedures to maintain operational efficiencies.
- Ensures that quality standards are adhered to.
- Adheres to Company policies and procedures.
- Maintains accurate activity reports.
- Investigates innovative ways to optimise processes.
- Contributes to the alignment of business processes to customer service.
- Advises line management on potential opportunities for process and system improvements.
- Demonstrates the shared value "I get better and better".
- Contributes to teamwork.
- Engages in activities for own development.
End Date: March 14, 2026
go to method of application »
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: March 20, 2026
go to method of application »
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: March 20, 2026
go to method of application »
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration,
- Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
End Date: March 20, 2026
go to method of application »
Job Description
To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
End Date: March 21, 2026
go to method of application »
Job Description
To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
End Date: March 19, 2026
go to method of application »
Job Description
- To assist in proactively managing end to end lending transactions for PC and PW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients
Additional requirements:
- This is a Banking Specialist Lead role in a UHNW portfolio. Focused on full Transact, Global and FX related transactions…
- Private Wealth Value Proposition;
- 3-5 years in a Private Wealth portfolio;
- Understanding of Banking systems, Mandates across R&C, etc
For the Lending Analyst role:
This is a support role, within the Ultra-High-Networth portfolio, working with a Lending Specialist. Therefore, you require in-depth understanding of:
- Pyramid, eCFA, FACT, Lotus Notes, Pricing Portal systems
- Clear understanding of RJC policies, etc
- Internal (Retail Private banking) Lending fulfilment processes”
- Understanding systems in the Lending value chain
- Lotus Notes system
- Fact Systems – will be an advantage.
- Achieve expected financial targets and uphold associated service levels
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Assist with profit growth for the business through sales and acquisition of new clients
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
End Date: March 20, 2026
go to method of application »
Job Description
- To manage and grow a portfolio of client relationships within the organisation focusing on both FNB commercial and Broader Africa by pro-actively identifying opportunities, acquiring new business, and delivering tailored financial solutions from a suite of standard and customised offerings.
- This job ensures value delivery to provide strategic oversight and operational management of a portfolio of high value business clients to drive sustainable growth, deepen relationships and maximise revenue opportunities through tailed solutions and proactive engagement. It requires leveraging market insights and collaboration cross-functionally to ensure alignment with business objectives and delivering exceptional client outcomes.
- Track, control and influence sales activities with specific aim to increase sales
- Achieve net profit growth for Chinese Banking cross the organisation
- Maximise business portfolio, cross sell opportunities and strengthen client relationships
- Manage cost and expenses within approved budget to achieve cost efficiencies
- Deliver exceptional services through educating the client, offering an appropriate solution and ensuring the relationship is maintained
- Continuously monitor actual process turnaround times and quality standards and resolve customer queries speedily to enhance effective client service delivery
- Manage and grow existing clients and grow portfolios through pro-active portfolio management
- Maintain and build relationships through expectation management, knowledge sharing and integration
- Know and understand customer needs in order to deliver a quality service and recommend appropriate solutions
- Manage the growth of active customer account base, and ensure the increase of the client base year-on-year
- Maintenance of expert knowledge on specific products, pricing, application processing and timelines in order to drive and achieve relevant sales targets
- Manage sales lead pipeline and enter all qualified leads into pipeline and maintain in an effective way
- Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Ensure compliance is adopted in terms of system and procedures as laid out by business
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Create own development plan and review plan with line manager
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Ensure timeous, clear contracting and assessment of performance expectation in line with identified objectives and enable a learning and growth culture
- Willing to travel in broader Africa
You will be an ideal candidate if you:
- Speak, read, and write both English and Mandarin
- Have a Relevant Business Degree
- Have an RE qualification
- Have a minimum of 1-2 years' experience in Sales and Portfolio Management
- Are not an unrehabilitated insolvent
End Date: March 29, 2026
go to method of application »
Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: March 20, 2026
go to method of application »
Are you someone who can:
- Work with First line, in a hands-on capacity, to advise on the design and building of business processes and controls that will be adequate to meet applicable compliance requirements
- Ensure implementation of relevant policies, governance and practice standards across the business. Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes
- Develops an understanding of risks and risk management approaches
- Create reports summarizing major findings, issues and outstanding remediation items, identify risks and controls
- Identify, control and escalate potential risks that may lead to increased costs
- The development and implementation of compliance related campaigns in order to create awareness of the importance of compliance as well providing staff and business with knowledge and skills related to compliance
- Utilize root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis and determine in a specific business
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Ensure that the business is educated on the regulatory landscape by creating awareness around compliance implication of daily duties
- Advise business of changes in regulation and identify potential impact of these changes on the business
- Monitor and ensure business committees operate according to required business governance standards through regular engagement
- Provide regulatory support and expertise in the formulation and completion of compliance risk and control assessments (CRA's)
- Ensure that compliance risk is adequately identified and in so doing, guide the business in terms of addressing such risk
- Guide business to ensure that business policies contain the right content addressing legislative requirements thereby working toward an effective and adequate control environment
- Influence the enhancement of business processes and methodologies specific to the area
- Support and empower the Group to prevent compliance breaches and reputational risk from occurring, which could result in financial penalties
- Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
You will be an ideal candidate if you have:
- Minimum of 3 years of experience, working in a cell captive insurer, and in depth understanding of the compliance requirements that are applicable to cell captive insurers
- Relevant legal qualification or BCom Qualification
- Risk management (advantageous)
- Minimum 5 years’ experience in an end-to-end compliance function with in dept knowledge of the applicable legislative requirements
End Date: March 20, 2026
go to method of application »
Overview of the role:
- To facilitate business growth by designing and producing informative advertising material that gains product and customer loyalty and understanding
- The successful candidate will be responsible for communication and strategy and internal comms
- The successful candidate must have worked with Adobe Creative Suits, Photoshop, Illustrator, inDesign, PowerPoint
You will be responsible for:
- Manage own costs and expenses associated with role to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Manage the card artwork and illustration library according agreed timelines and requirements
- Ensures that necessary criteria and standards, in line with relevant policies and procedures, are adhered to in the development of material, ensuring uniformity throughout
- Ensures that necessary design criteria and standards are adhered to in the development of material
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Manage own development to increase own competencies
What you will need:
- 5+ years’ experience in a similar role
- A degree in Communication/Corporate Communication, Journalism/Media Studies/Public Relations
End Date: March 20, 2026
go to method of application »
Role Purpose
Lead and manage the testing function within the Core Banking team to ensure quality, compliance, and efficiency in delivering solutions. You will:
- Develop and oversee test strategies, plans, and cases to prevent errors in live systems.
- Drive continuous improvement in testing processes and methodologies.
- Build strong stakeholder relationships and foster collaboration across teams.
- Ensure timely, high-quality outputs aligned with business objectives.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
Key Responsibilities
Leadership & Team Management:
- Manage and mentor a team of Test Analysts.
- Allocate resources, monitor progress, and ensure adherence to timelines.
Testing Strategy & Execution:
- Define and implement test plans, scripts, and automation frameworks.
- Conduct functional, regression, and system testing.
- Manage defect tracking and resolution.
Governance & Compliance:
- Ensure adherence to IT development methodologies and regulatory standards.
- Maintain accurate reporting and documentation for audits.
Continuous Improvement:
- Introduce innovative testing tools and practices.
- Promote knowledge sharing and skills development within the team.
Qualifications & Experience
- Diploma or Degree in Computer Science, Information Systems, or related field.
- ISTQB Certification (Foundation; Advanced/Test Manager preferred).
- 3–5 years’ experience in a similar environment, with at least 1–2 years at junior specialist or leadership level.
- Banking or financial services experience advantageous.
End Date: March 19, 2026
go to method of application »
- As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
- Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within
End Date: March 20, 2026
go to method of application »
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: March 20, 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail