Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 9, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
    Read more about this company

     

    Contact Center Executive

    Purpose of the Job

    Job Description

    • Handle incoming phone calls
    • Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
    • Communicates customer inquiries/messages/feedback to relevant team members
    • Tracking of customer or branch parcels
    • Taking collections
    • Pulling hardcopy POD’s
    • Faxing, calling and/or e-mailing to clients or branches
    • Sending invoices with POD’s to various branches
    • Advising customers of services and general information regarding operational procedures
    • Being able to fully understand and take quotes
    • Arrange special trips
    • Courtesy calls to customers – Late freight and/or customer update
    • Provide satisfactory service to customers
    • Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

    Job Responsibilities - Experience and Education

    Minimum Requirements

    • Minimum requirement is a Matric (Grade 12) qualification  
    • 2 years call center experience; 
    • Industry knowledge and international experience advantageous
    • Strong communication skills – Excellent command of the English language
    • Customer Centric Personality
    • Computer Proficiency

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Aramex South Africa on careers.aramex.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Aramex South Africa Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail