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  • Posted: Oct 9, 2024
    Deadline: Not specified
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    Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
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    Contact Center Executive

    Purpose of the Job

    Job Description

    • Handle incoming phone calls
    • Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
    • Communicates customer inquiries/messages/feedback to relevant team members
    • Tracking of customer or branch parcels
    • Taking collections
    • Pulling hardcopy POD’s
    • Faxing, calling and/or e-mailing to clients or branches
    • Sending invoices with POD’s to various branches
    • Advising customers of services and general information regarding operational procedures
    • Being able to fully understand and take quotes
    • Arrange special trips
    • Courtesy calls to customers – Late freight and/or customer update
    • Provide satisfactory service to customers
    • Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

    Job Responsibilities - Experience and Education

    Minimum Requirements

    • Minimum requirement is a Matric (Grade 12) qualification  
    • 2 years call center experience; 
    • Industry knowledge and international experience advantageous
    • Strong communication skills – Excellent command of the English language
    • Customer Centric Personality
    • Computer Proficiency

    go to method of application »

    Credit Executive

    Job Description

    • Responsible for Collections of the Cape Town Book
    • Obtain customers satisfaction with regards to timeously delivery of Statements & invoices
    • Manage collectors plans to optimize collection targets
    • Scheduled meetings are held with CRM on their defaulting customer / minutes compiled with person responsible and time deadlines to action
    • Report on top 20 accounts overdue on 60 days and email Credit & Branch managers weekly
    • Monitor and action all accounts 60 days and over as per AR – Collection process
    • Ensure all unallocated cash is accounted for
    • Monitor unallocated credits 30 days and over
    • Compile monthly reports and as they are requested on deadline time
    • Ensure “Reminder” letters are sent to defaulting customers
    • Ensure all queries are resolved timeously
    • Ensure all accounts are maintained according to their payment terms / Credit reviews
    • Ensure all payments are allocated accurately on customer accounts
    • Ensure all credit control procedures are followed and targets are met
    • Monitor credit limits on a weekly basis
    • Trust and handling of cash and finances
    • Adhere to all policies and documented procedures

    Job Responsibilities - Experience and Education

    ​​​​​​Minimum Requirements

    • BTech/ Bcom Accounting
    • Minimum 5 years’ experience in a similar role
    • Excellent communication skills (Verbal & Written)
    • Excellent Reconciliation skills
    • Min 2 years SAP Experience
    • Microsoft Excel & Word

     Skills

    •  Well organized / Time management
    • Ability to work well under pressure
    • Team work
    • Customer focus
    • Telephone handling skills & good communications
    • Results & Target driven

    Competencies

    •  Problem analysis
    • Planning and organising  
    • Stress tolerance
    • Team work
    • Customer focus

    Method of Application

    Use the link(s) below to apply on company website.

     

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