New Jobs at Aramex South Africa

Purpose of the Job

Job Description

• Handle incoming phone calls
• Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
• Communicates customer inquiries/messages/feedback to relevant team members
• Tracking of customer or branch parcels
• Taking collections
• Pulling hardcopy POD’s
• Faxing, calling and/or e-mailing to clients or branches
• Sending invoices with POD’s to various branches
• Advising customers of services and general information regarding operational procedures
• Being able to fully understand and take quotes
• Arrange special trips
• Courtesy calls to customers – Late freight and/or customer update
• Provide satisfactory service to customers
• Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Job Responsibilities - Experience and Education

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification  
• 2 years call center experience; 
• Industry knowledge and international experience advantageous
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficiency

go to method of application »

Job Description

• Responsible for Collections of the Cape Town Book
• Obtain customers satisfaction with regards to timeously delivery of Statements & invoices
• Manage collectors plans to optimize collection targets
• Scheduled meetings are held with CRM on their defaulting customer / minutes compiled with person responsible and time deadlines to action
• Report on top 20 accounts overdue on 60 days and email Credit & Branch managers weekly
• Monitor and action all accounts 60 days and over as per AR – Collection process
• Ensure all unallocated cash is accounted for
• Monitor unallocated credits 30 days and over
• Compile monthly reports and as they are requested on deadline time
• Ensure “Reminder” letters are sent to defaulting customers
• Ensure all queries are resolved timeously
• Ensure all accounts are maintained according to their payment terms / Credit reviews
• Ensure all payments are allocated accurately on customer accounts
• Ensure all credit control procedures are followed and targets are met
• Monitor credit limits on a weekly basis
• Trust and handling of cash and finances
• Adhere to all policies and documented procedures

Job Responsibilities - Experience and Education

​​​​​​Minimum Requirements

• BTech/ Bcom Accounting
• Minimum 5 years’ experience in a similar role
• Excellent communication skills (Verbal & Written)
• Excellent Reconciliation skills
• Min 2 years SAP Experience
• Microsoft Excel & Word

 Skills

•  Well organized / Time management
• Ability to work well under pressure
• Team work
• Customer focus
• Telephone handling skills & good communications
• Results & Target driven

Competencies

•  Problem analysis
• Planning and organising  
• Stress tolerance
• Team work
• Customer focus