Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalise calls at point of contact, where possible.
Deal with all customers in a professional manner in strict accordance with M&F values and standards.
Manage time and workloads to ensure that deadlines and targets are met.
Demonstrate an excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
Be personally responsible for reaching set targets.
Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
Job Requirements
Grade 12
Relevant Post matric qualification an advantage
Appropriate Insurance Qualification
150 insurance FAIS credits and RE
2 year Short Term Insurance and/orCall Centre experience
Computer literate, preferably with call centre software.
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