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  • Posted: Nov 27, 2019
    Deadline: Not specified
  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.

    Read more about this company

    Contact Centre Agent

    • Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
    • Telephonically take customer through the service process.
    • Finalise calls at point of contact, where possible.
    • Deal with all customers in a professional manner in strict accordance with M&F values and standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
    • Be personally responsible for reaching set targets.
    • Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.

    Job Requirements

    • Grade 12
    • Relevant Post matric qualification an advantage
    • Appropriate Insurance Qualification
    • 150 insurance FAIS credits and RE
    • 2 year Short Term Insurance and/orCall Centre experience
    • Computer literate, preferably with call centre software.

    Additional Details

    • Organization and Attention to Detail
    • Results Orientation
    • Customer Focus
    • Product Knowledge
    • Decision making and problem solving

    Method of Application

    Interested and qualified? Go to Old Mutual on to apply
  • Send your application

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