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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
Key Responsibilities:
Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements
Handling of general information requests from clients in a professional, effective and efficient manner
Nurture and build strong relationships with internal and external clients
Updating of member information accurately on system
Outbound dialing will be required dependent on project specific tasks
Support and contribute towards the Sanlam Digital Strategy
What will make you successful in this role?
Qualification & experience
Matric/Grade 12
Experience in a customer centric environment
Knowledge of Financial Services would be advantageous
Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
Competency in an African language
Knowledge and Skills
Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
Drive towards client services
Conceptual thinking skills with an ability to interpret business processes
Able to handle difficult clients and resolve client matters
Self-motivated with a strong focus on delivery
Positive, innovative, energetic and a strong team player
Able to work fast and accurate under pressure
Client focused with good interpersonal skills
Flexible and able to adapt to change
Diligence and attention to detail
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