We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
We're Hiring: Customer Service Advisors – Financial Services (2-Month Contract)
Looking for your next opportunity in Financial Services? Join Huntswood, a ResultsCX company, and be part of a high-performing customer service team supporting leading financial products in the US market.
If you're passionate about helping customers, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect opportunity for you!
What’s in it for you
Night shift hours -rotational shifts (Between 1pm - 8am)
Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
PLUS a R5000 Completion Bonus!
Gain experience supporting digital banking and financial products
Valuable exposure to an international financial services environment
Job Responsibilities
You'll provide support to customers using a range of financial products.
Deliver exceptional customer service via voice, webchat, and email
Resolve customer queries accurately and efficiently
Build rapport and create positive customer experiences
Investigate and troubleshoot account-related issues
Accurately document interactions and case notes
Navigate multiple systems while maintaining service excellence
Job Requirements
Matric or NQF Level 4 equivalent.
Clear Credit and Criminal record.
Computer literate.
Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
Basic understanding and knowledge of the US market is essential.
Required Skills
Customer Service experience
Excellent communication (Written and Verbal)
Ability to analyse and troubleshoot issues and provide sound resolution.
Ability to demonstrate writing skills as it relates to capturing case notes
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