Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 19, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
    Read more about this company

     

    Content Moderating Officer

    Job Purpose

    To provide administration support and specialist services to management across business functions in line with Nedbank business strategy.

    Job Responsibilities

    • Drive compliance resolution of invalid, incomplete, or inaccurate data content
    • Determine new attribute and brand abbreviations and maintain cross-reference table
    • Provide support for other item or data quality related projects as necessary
    • Coordinate all visual aspects of web site with internal and external resources to coincide with sales
    • initiatives and corporate direction.
    • Train sales and customer service team members on web site functionality.
    • Professionally and in a timely manner handle customer service escalations
    • Deliver compelling, keyword-rich, actionable content for a range of mediums - commerce and mobile
    • Coordinate all visual aspects of content to app with internal and external
    • Reconcile of General Ledger accounts in line with generally acceptable principles.
    • Report any budget limit anomalies to the Finance Department as per the business requirement.
    • Engage with Internal and external stakeholders through standard meetings.
    • Maintain customer's trust through service, client experience and brand alignment.
    • Collaborate with the stakeholders to maintain the business relationships for client service delivery
    • Test and implement systems prior to roll out.                                              
    • Train, coach, support and guide staff on policies and systems.                         
    • Effective resolution of queries.
    • Manage the BCP/DR, OHSA, as well as social and recognition committee’s processes and meetings as well as cluster communication.
    • Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
    • Prepare papers for meetings (MANCO and OPCOM).
    • Source and order stationery and office equipment for the department.
    • Manage projects of the department.
    • Organise travel arrangements for the business unit.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Business Related Degree

    Type of Exposure

    • Working independently or with a group to identify alternative solutions to a problem
    • Completing various administrative duties (e.g.; answering phones; making copies; filing)
    • Sharing information in different ways to increase stakeholders understanding
    • Tracking cost against a budget
    • Capturing data
    • Checking accuracy of reports and records
    • Drafting reports
    • Building and maintaining effective relationships with internal and external stakeholders
    • Working with spread sheets

    Minimum Experience Level

    5 years senior admin level in financial services industry

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Banking procedures
    • Business terms and definitions
    • Business writing
    • Cluster specific operations
    • Data analysis
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge

    Behavioural Competencies

    • Adaptability
    • Communication
    • Collaborating
    • Customer Focus
    • Decision Making
    • Managing Work

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Nedbank Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail