Content Moderating Officer at Nedbank

Job Purpose

To provide administration support and specialist services to management across business functions in line with Nedbank business strategy.

Job Responsibilities

• Drive compliance resolution of invalid, incomplete, or inaccurate data content
• Determine new attribute and brand abbreviations and maintain cross-reference table
• Provide support for other item or data quality related projects as necessary
• Coordinate all visual aspects of web site with internal and external resources to coincide with sales
• initiatives and corporate direction.
• Train sales and customer service team members on web site functionality.
• Professionally and in a timely manner handle customer service escalations
• Deliver compelling, keyword-rich, actionable content for a range of mediums - commerce and mobile
• Coordinate all visual aspects of content to app with internal and external
• Reconcile of General Ledger accounts in line with generally acceptable principles.
• Report any budget limit anomalies to the Finance Department as per the business requirement.
• Engage with Internal and external stakeholders through standard meetings.
• Maintain customer's trust through service, client experience and brand alignment.
• Collaborate with the stakeholders to maintain the business relationships for client service delivery
• Test and implement systems prior to roll out.                                              
• Train, coach, support and guide staff on policies and systems.                         
• Effective resolution of queries.
• Manage the BCP/DR, OHSA, as well as social and recognition committee’s processes and meetings as well as cluster communication.
• Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
• Prepare papers for meetings (MANCO and OPCOM).
• Source and order stationery and office equipment for the department.
• Manage projects of the department.
• Organise travel arrangements for the business unit.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Related Degree

Type of Exposure

• Working independently or with a group to identify alternative solutions to a problem
• Completing various administrative duties (e.g.; answering phones; making copies; filing)
• Sharing information in different ways to increase stakeholders understanding
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working with spread sheets

Minimum Experience Level

5 years senior admin level in financial services industry

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work