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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To ensure the delivery of services, systems and processes that enable strategic workforce planning, organisational design, structure, job architecture, career development and Agility Centre practices to support Nedbank's People Strategy.
Job Responsibilities
- Plan and manage departmental budget and transfer pricing by adhering to financial governance principles and reporting on variances.
- Manage risk and compliance functions by adhering to governance principles and reporting on variances.
- Be accountable for the enablement within the GBS of the practices of strategic workforce planning, organisational design, structure, job architecture, career development and Agility Centre as defined by the CoE by ensuring optimisation and driving efficiencies.
- Manage the delivery of client experience through regular engagement, balancing timeline and quality requirements and resolving escalations.
- Consult and engage with stakeholders on enabling the practices of strategic workforce planning, organisational design, structure, job architecture, career development and Agility Centre as defined by the CoE through proactive and regular engagement.
- Manage delivery of education and upskilling of stakeholders in partnership with the CoE through regular and structured engagements.
- Build and maintain relationships with relevant Centre of Excellence functions through proactive and regular engagements.
- Participate in GBS (Group Business Services) leadership initiatives through engagement and consultation with colleagues
- Contribute to growth and development of Employee Services function through engagement with colleagues.
- Provide direction and guidance to the Organisational Design team by ensuring adherence to the Strategic Workforce Plan, organisational design, structure, job architecture, career development and Agility Centre practices, policies and processes.
- Operationalise and ensure delivery of strategic frameworks for strategic workforce planning, organisational design, structure, job architecture, career development and Agility Centre practices by monitoring and reporting on actuals and exceptions.
- Manage service delivery and quality outputs of team(s) through analysis of monthly and exception reports against planned outputs and timelines.
- Manage managers responsible for delivery and enablement across areas of responsibility through application of business and management processes.
Essential Qualification
Degree in Human resources and or Business Management
Preferred Qualification
Honours Degree (HR Development, HR, Education, Industrial Psychology, Business Management)
Type of Exposure
- Managing a team of managers
- Coaching and mentoring others
- Building a community of leaders
- Developing a divisional strategy plan
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Managing business risks
- Developing succession plans
- Conducting benchmarking exercises to identify improvement opportunities
- Executing major organisational change
- Networking and building relationships
- Managing a department or area
- Making financial decisions
Minimum Experience Level
10 - 12 Years experience in Strategic Workforce Planning Manager
Extensive experience in
- Delivery of services, systems and processes that enable strategic workforce planning,
- Organisational design,
- Workforce planning structure,
- Job architecture,
- Career development
- Stakeholder engagement with Executives, Human Resource Business Partners, Line Managers
- Agile methodology
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Influencing
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Job Purpose
To manage a portfolio through multiple teams with a medium term strategic horizon.
Job Responsibilities
- Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
- Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
- Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
- Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
- Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards
- Ensured that all individual and department results were delivered within budget to deadlines
- Delivered services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
- Managed Stakeholder Relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements , contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
- Enable the building of commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
- Delivered best practice services to client expectations
- Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards
- Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
- Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
- Manage multiple assets through the development, implementation, review of strategies and planning for area
Key Duties and Responsibilities
-
Lead a team of 12 data scientists.
-
Ensure AI/ML use cases are successfully deployed into production with valuable business outcomes such as providing strategic insights, increased operational efficiencies, reduced fraud and increased revenues.
-
Monitor and manage client and other stakeholder expectations.
Essential Qualifications - NQF Level
Preferred Qualification
-
Bachelor's degree in Mathematics, Computer Science, Statistics, Engineering or in a related discipline
Essential Certifications
Technical Knowledge
- Knowledge of AI/ML, statistics, optimisation or related field.
- Knowledge of R, Python, and other applicable languages/technologies
- Experience in working with large data sets, simulation/ optimisation and distributed computing tools.
Type of Exposure
- Achieved Client and Relationship Results
- Achieved Financial and Business Results
- Built a high performance culture
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
Minimum Experience Level
- 8 years line management and 10 years IT Industry experience
- Leading resources in the development of analytics-focused products and utilising machine learning, natural language processing, and mathematical techniques.
- Supporting the growth and professional development of a team of data scientists under their authority.
- Responsible for the conception, planning, and prioritising of data projects. It is important that applicants can relate with the team and convey information effectively.
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Workforce planning
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- ITIL
- IT Architecture
- General Communication Skills
- Joint application development
- Organisational structure
- Influencing
- IT Assets management processes
Behavioural Competencies
- Building Partnerships
- Facilitating Change
- Inspiring others
- Business Acumen
- Building partnerships
- Driving for Results
- Selecting Talent
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Job Purpose
To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.
Job Responsibilities
- Fulfil a merchandising role in the eCommerce environment by sourcing product lists and deals from the supplier network.
- Completing information on the product listings with suppliers/merchants. Increase product availability from suppliers onto the eCommerce platform. Source deals on a weekly basis.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
- Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget. Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
- Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders. Build sound professional relationships with all stakeholders through regular communication and feedback sessions. Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
- Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
- Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
- Monitor; track and control operational expenses to ensure that business results are delivered.
- Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Type of Exposure
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Drafting reports
- Sharing information in different ways to increase stakeholders understanding.
- Brainstorming ways of improving a product or situation
- Identifying trends
- Challenging the status quo with a view to improving the environment or peoples understanding
- Coordinating and securing buy-in from internal stakeholders
- Communicating job requirements and performance standards to others
- Using different approaches in new work situations business proposals
- Conducting a needs analysis
Minimum Experience Level
Technical / Professional Knowledge
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
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Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications - NQF Level
Preferred Qualification
Certificate: Call Centre
Minimum Experience Level
2-3 years working experience as a Client Services Consultant in the Short Term Insurance space dealing with Personal Lines within the Banking/Financial Services Industry.
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
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Job Purpose
To provide administration support and specialist services to management across business functions in line with Nedbank business strategy.
Job Responsibilities
- Drive compliance resolution of invalid, incomplete, or inaccurate data content
- Determine new attribute and brand abbreviations and maintain cross-reference table
- Provide support for other item or data quality related projects as necessary
- Coordinate all visual aspects of web site with internal and external resources to coincide with sales
- initiatives and corporate direction.
- Train sales and customer service team members on web site functionality.
- Professionally and in a timely manner handle customer service escalations
- Deliver compelling, keyword-rich, actionable content for a range of mediums - commerce and mobile
- Coordinate all visual aspects of content to app with internal and external
- Reconcile of General Ledger accounts in line with generally acceptable principles.
- Report any budget limit anomalies to the Finance Department as per the business requirement.
- Engage with Internal and external stakeholders through standard meetings.
- Maintain customer's trust through service, client experience and brand alignment.
- Collaborate with the stakeholders to maintain the business relationships for client service delivery
- Test and implement systems prior to roll out.
- Train, coach, support and guide staff on policies and systems.
- Effective resolution of queries.
- Manage the BCP/DR, OHSA, as well as social and recognition committee’s processes and meetings as well as cluster communication.
- Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
- Prepare papers for meetings (MANCO and OPCOM).
- Source and order stationery and office equipment for the department.
- Manage projects of the department.
- Organise travel arrangements for the business unit.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
Preferred Qualification
Business Related Degree
Type of Exposure
- Working independently or with a group to identify alternative solutions to a problem
- Completing various administrative duties (e.g.; answering phones; making copies; filing)
- Sharing information in different ways to increase stakeholders understanding
- Tracking cost against a budget
- Capturing data
- Checking accuracy of reports and records
- Drafting reports
- Building and maintaining effective relationships with internal and external stakeholders
- Working with spread sheets
Minimum Experience Level
5 years senior admin level in financial services industry
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Business writing
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
Behavioural Competencies
- Adaptability
- Communication
- Collaborating
- Customer Focus
- Decision Making
- Managing Work
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Job Purpose
To monitor and provide oversight on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.
Job Responsibilities
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
- Provide input, review and ensure accurate reporting and articulation of compliance.
- Provide guidance in the completion of subsidiary compliance risk monitoring programs.
- Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection.
- Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
- Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
- Develop collaborative relationship with the Compliance Institute of South Africa (CISA).
- Execute the annual compliance risk-based program.
- Monitor compliance risks and determine the state of compliance in client facing Clusters.
- Ensure compliance requirements are adhered to and adequate compliance risk management practices implemented.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
B.Com or LLB
Essential Certifications
- FAIS Qualification Regulatory Examinations 1 Qualification
- Fais, Regulatory Examinations, Coaching Accreditation
Preferred Certifications
Compliance Institute of South Africa (CISA) - preferred, not essential
Type of Exposure
- Analysing situations or data that require an in depth evaluation of multiple factors
- Drafting reports
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
- Consolidating data from various sources and identify/interpret trends
- Identifying and interpreting regulatory risk trends
- Managing stakeholder expectations
- Monitoring adherence and compliance
- Working across all risk categories
- Presenting to senior leaders
Minimum Experience Level
2 to 3 years experience as a Compliance Officer within the Insurance environment.
- Must be a Compliance Officer registered with the FSCA
- Must have completed the Fais RE1, and RE:5 exams
Technical / Professional Knowledge
- Change management
- Cluster specific operations
- Compliance reporting
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Reputational risk management
- Risk management process and frameworks
- Stakeholder management
- Codes of Good Governance
Behavioural Competencies
- Adaptability
- Applied Learning
- Communication
- Decision Making
- Driving for results
- Work Standards
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Job Purpose
- To actively manage the Data risks and opportunities across the bank and Group by providing sound leadership, effective effort, advice, support, monitoring and oversight within the risk governance framework and processes to embed appropriate alignment to global best practices including, inter alia, the Basel Committee on Banking Supervision Principles for effective Risk Data Aggregation and Risk Reporting (BCBC239 / RDARR) and DAMA [Data Management Body of Knowledge (DAMA-DMBOK2)].
- The Head must manage the integration of data risk into the risk types (i.e credit risk, operational risk, market risk, liquidity risk, funding risk, capital risk, cyber risk, privacy risk, conduct risk, climate risk, digital risk, strategic risk, AML risk etc.) and must lead Nedbank Data Risks and Data Governance with various individuals and clusters across Nedbank.
- Dedicated to advancing the concepts and practices of information and data management for the Nedbank group and across risk types.
- Promote the understanding, development and practice of managing data and information as key enterprise assets to support Nedbank.
Job Responsibilities
- Develop, integrate, monitor and report on the Data Risk Management Framework.
- Coordinating the revision of relevant Data Risk Management Framework, risk appetite statement, policies and processes etc.
- Develop, update and roll-out Group Policies and Guidelines aligned to the Group’s purpose-led strategy.
- Excellent research and analysis skills, and ability to integrate substantial quantities of complex and constantly evolving information of data risk on individual assets, portfolios, markets etc.
- Keep abreast of regulatory and industry trends to develop strategies to ensure Data risks are appropriately address these trends.
- Have detailed knowledge and application of, amongst other, the Basel Committee on Banking Supervision BCBS239/RDARR and DAMA.
- Identify data risks, opportunities and trends and advise the senior management on how to manage these proactively.
- Build and maintain strategic relationships and partnering with external providers, suppliers and regulators to ensure the seamless delivery of objectives.
- Understand the link between Data-related Risks and financial performance.
- Responsible for the coordination of the Data Management Organisation (DMO) team. Coordinate the DMO with representation across the enterprise various members from Business Clusters Support Clusters and Group Technology.
- Build and deliver Data Risks identification and management training and education programs to staff to promote data risk management knowledge. Manage all aspects of data risks awareness across the enterprise wide (including all subsidiaries) to ensure enhanced risk communication and collaboration.
- Ability to engage professionally and confidently with a wide variety of stakeholders in the private, public and non-profit sectors, and to build partnerships and manage collaborative initiatives.
- Form and lead a team responsible for providing risk advice in data risk.
- Play a lead role in engaging regulated entities manage data risks.
- Extensive experience in risk management practices, with a focus on data risk, along with a sound understanding of how financial institutions operate and the key risks they face.
- Developing a communication process to report to the various forums on data related risks.
- Establishing processes to monitor data risk management across the bank and group.
- Documenting and communicating governance associated with data risk management.
Stakeholders
Nedbank business and support clusters • Regulators (SARB PA, FSCA) •Data risk experts in the industry •Rating agencies (eg Moody's, Fitch, S&P) • Nedbank Board • Board Sub committees • Nedbank senior management and business unit managing executives • Various Risk Committees across Nedbank Group • Group Internal Audit • Group External Audit • Various individuals across Nedbank •Banking Association South Africa (BASA) and DAMA.
Essential Qualifications - NQF Level
Preferred Qualification
- Hons in Business Commerce / Engineering / IT / Data Management
- Additional: Master’s degree in data management or CA(SA) or DAMA certified data management professional (CDMP) or ISACA certified in the governance of enterprise IT (CGEIT) or equivalent certification (e.g. Cobit)
Essential Certifications
Preferred Certifications
Preferred: DAMA certified data management professional (CDMP) or ISACA certified in the governance of enterprise IT (CGEIT) or equivalent certification,Cobit
Type of Exposure
- Sharing information in different ways to increase internal stakeholders understanding
- Challenging the status quo with a view to improve people's understanding of issues
- Conducting needs analysis
- Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
- Building and maintaining effectiv3e relationships with internal and external clients
- Identifying trends
- Conducting gap analysis
- Answering customer questions" "Communicating complex information orally
- Conducting root cause analysis
- Integrating different sources of information"
Minimum Experience Level
- 10 years financial services experience in a senior position
- Significant risk management experience in banking across the various Risk types and the ability to integrate the various risk types with specific reference to data-related risks
- 5 years experience in implementing / managing and monitoring the Basel Committee on Banking Supervision: Principles for effective risk data aggregation and risk reporting (BCBS239/ RDARR)
- Leadership, networking and influencing skills – with a track record of working internally across different business functions and with subject matter experts and subject matter leaders at a corporate and regional level
- Banking experience, inclusive of client facing experience across various functions
- Ability to operate at a Cluster Divisional Manco and Senior level
- Implementation of IT systems and Digitalization (eg process automation, use of analytics)
- Execution abilities and capabilities
- Agile methodology and experience
Technical / Professional Knowledge
- Customer/client awareness and maintaining service
- DAMA International's DMBoK (Data Management Book of Knowledge)
- Basel Committee on Banking Supervision: Principles for effective risk data aggregation and risk reporting (BCBS239/ RDARR)
- Providing value add reporting to drive business decisions
- Communication Strategies: Excellent communication, business writing and presentation skills. Informed about the latest acceptable trends in language use and report writing
- Dedicated to continual development and learning in order to develop self and others
- Align performance for success in an agile working environment
- Interpersonal awareness and relationship building (excellence orientation and high standards)
- Embrace and facilitate change across the enterprise
- Effective planning, organisational and time management skills to coordinate work and resources and manage processes
- People skills & managing staff, including large teams (across functions)
- Values-based (especially Integrity, Respect, Accountability, Client-driven, People-centred) and strong Ethics;
- Inspiring Excellence (Constant enhancement and improvement)
- Driving Execution
- Digital: Tech savvy
- Coaching and mentoring others
- Business administration and management
- Diversity management
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Management information and reporting principles, tools and mechanisms
- Aligning Performance for Success
- Earning Trust
- Guiding Team Success.
Behavioural Competencies
- Adaptability
- Building Partnerships
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skills
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Job Purpose
To provide specialist Human Resources support to stakeholders by facilitating and integrating alignment to Nedbank Human Resources processes and practices across the Human Resources value chain to optimise Human Capital.
Job Responsibilities
- Address business needs regarding Human Resources (HR) policies, normal and annual processes and procedures.
- Deliver on agreed targets, due dates and within Service level agreements, by engaging stakeholders and giving them regular feedback.
- Comply with standards by ensuring personal adherence to all relevant policies and procedures.
- Monitor stakeholder compliance to HR policies and compliance..
- Co-ordinate and deliver processes across the HR value chain within Service Level Agreement (SLA) by applying effective use of resources and adhering to policy and processes.
- Deliver agreed business results by using resources effectively.
- Meet technical, company and practical standards by adhering to internal processes, policies and procedures.
- Implement changes and seek opportunities to improve HR Business processes across the HR value chain
- Support business efforts in achieving transformation goals by ensuring that own and stakeholders HR business processes are adhered too.
- Establish a culture conducive to diversity by participating in transformation surveys and processes.
- Add value to Nedbank by implementing innovative HR ideas & solutions.
- Meet and understand stakeholders needs regarding staffing solutions by communicating and conducting analysis.
- Create synergy and ensure business needs are met by building and maintaining relationships with stakeholders.
- Build and maintain internal & external vendor & supplier relationships through engagement.
- Understand and support the Nedbank values in all business processes.
- Improve personal capability & professional growth by keeping abreast of legislative and other industry changes.
- Achieve team goals and success through own contribution and participation.
- Ensure that the right HR information is provided to stakeholders in the right way and at the right time through stakeholder enagement, meetings and feedback sessions.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
Relevant HR Honours Degree
Essential Certifications
Preferred Certifications
Type of Exposure
- Addressing employee relations issues
- Advising managers and employees on HR policies and procedures
- Collecting HR data
- Communicating internally
- Coordinating applicant interviews (e.g.; scheduling; providing travel arrangements)
- Integrating information from various HR database and financial sources
- Managing customer expectations
- Recruiting and Staffing Consulting
- Working with a group and individually to identify alternative solutions to a problem
- Using basic software applications (e.g.; Outlook; Word; Excel; Internet; Email)
Minimum Experience Level
HR Administrator experience (at least a year) and 2 -3 years HR Consultant experience
Technical / Professional Knowledge
- Business metrics applied to the HR function
- Employment Equity / DTI plans/labour legislation
- Human Resources systems
- Interviewing techniques
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of project management
- Remuneration policies and principles
- Selection and hiring laws
- Oral and written communication techniques
- Personnel recruitment
- Personnel selection
Behavioural Competencies
- Earning Trust
- Communication
- Decision Making
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Adaptability
- Driving for results
Method of Application
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