Senior Manager at Nedbank

Job Purpose

To manage a portfolio through multiple teams with a medium term strategic horizon.

Job Responsibilities

• Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
• Ensure that transparent transfer pricing for provision of products and services for the business area are  being followed through
• Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by  establishing costs, prices and conditions
• Ensure effective  targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
• Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
• Provide agreed information, resources, professional advice and  strategic contribution to relevant stakeholders on time, in budget, within quality standards
• Ensured that all individual and department results were delivered within budget to deadlines
• Delivered services to client expectations and Nedbank standards
• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
• Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
• Managed Stakeholder Relationships
• Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated
• Advise and consult  to clients by  providing professional solutions that meet the requirements of the clients business needs
• Ensure that professional solutions delivered within agreed parameters and timelines
• Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
• Enable the building of commercially viable relationships with clients by providing quality advice to clients
• Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations
• Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
• Delivered best practice services to client expectations
• Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
• Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards  
• Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
• Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
• Manage multiple assets through the development, implementation, review of strategies and planning for area

Key Duties and Responsibilities

• Lead a team of 12 data scientists.

• Ensure AI/ML use cases are successfully deployed into production with valuable business outcomes such as providing strategic insights, increased operational efficiencies, reduced fraud and increased revenues.

• Monitor and manage client and other stakeholder expectations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's degree in Mathematics, Computer Science, Statistics, Engineering or in a related discipline

Essential Certifications

• ITIL Talent nurturing or equivalent MMP/SMP / MM or equivalent

Technical Knowledge

• Knowledge of AI/ML, statistics, optimisation or related field.
• Knowledge of R, Python, and other applicable languages/technologies
• Experience in working with large data sets, simulation/ optimisation and distributed computing tools.

Type of Exposure

• Achieved Client and Relationship Results
• Achieved Financial and Business Results
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy

Minimum Experience Level

• 8 years line management and 10 years IT Industry experience
• Leading resources in the development of analytics-focused products and utilising machine learning, natural language processing, and mathematical techniques.
• Supporting the growth and professional development of a team of data scientists under their authority.
• Responsible for the conception, planning, and prioritising of data projects. It is important that applicants can relate with the team and convey information effectively.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Workforce planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• Influencing
• IT Assets management processes

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results
• Selecting Talent