Contract Manager - Security Operations at Servest SA

Job Context    

• Servest Security has an open vacancy for a Contract Manager: Security Operations to take full responsibility for the operational oversight, coordination, and performance management of Sasol Head Office.  This is a key leadership role responsible for ensuring service excellence, operational compliance, and client satisfaction across within the contract.
• The successful candidate will lead site operation, manage staff performance, maintain strong client relationships, and ensure all contractual requirements are consistently met.

Minimum Requirements    

• Grade A PSIRA Registered.
• Matric and a relevant tertiary qualification in Security Management, Operations Management, Business Management or a related field.
• Minimum of 5 years' management experience within the Security Industry.
• Valid driver's licence and own reliable vehicle.
• Firearm Competency for Business Purposes (Handgun, Shotgun and Rifle) advantageous.
• Must be competent in Microsoft Word, Excel, PowerPoint and Outlook.
• Strong report writing and investigation skills.
• Excellent communication, stakeholder management and leadership skills.
• Ability to implement, maintain and enforce company policies and procedures.
• Strong organisational, planning and problem-solving skills with high levels of integrity, accountability and attention to detail.
• A professional individual who is able to represent the Servest Group's brand image.

Duties & Responsibilities    

• The daily management and running of the contract in liaison with the Branch Manager.
• Build and maintain strong relationships with clients and key stakeholders.
• Manage all site personnel including induction, training, development, performance management and discipline.
• Responsible for all Industrial Relations and Health & Safety matters on site.
• Conduct risk assessments and implement appropriate risk mitigation measures.
• Attend to incidents, conduct investigations and compile detailed incident and investigation reports.
• Compile and submit monthly operational and client reports.
• Manage contract profitability through effective control of labour, overtime, leave and operational costs.
• Assist with the preparation and management of rosters to ensure contractual compliance and adequate staffing levels.
• Ensure sites are staffed and covered in accordance with contractual obligations at all times.
• Conduct site inspections and after-hours visits as required.
• Manage customer and staff complaints promptly, professionally and effectively.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.

Deadline:11th June,2026