Contract Risk Manager at DHL

Job Purpose:

• Provide advice, support and guidance to Business Development Managers and different BU stakeholders on commercial contract risk.
• Conducts reviews of global Master Service Agreements, bespoke/non-standard customer contracts and non-standard scopes of services providing advice on the optimal commercial position on insurable risk having regard for technical and commercial risk versus reward criteria.
• Collaboratively coordinate the commercial interface between the business stakeholders, regional and global insurance managers with respect to pricing of commercial contract risk and any insurance based advice.
• Serve as a key active member of IRM’s contract risk management team, interacting with colleagues to ensure business objectives are met and that the organisation is performing to “best in class” standards.

Your tasks:

• Execute contract risk management process by supporting business stakeholders with risk exposure reviews for new and renewing contracts. Provide formal written advice to separate business risks from insurable risks and collaboratively work with the global underwriting and contract teams to obtain risk pricing.
• Conduct reviews on allocated contracts aimed at ensuring risks associated with customer agreements are identified and propose changes where necessary to contractual liability, indemnity and other provisions within contract risk management referral guidelines and triggers. Ensure identified risks are communicated swiftly and clearly to business stakeholders together with alternative solutions where applicable using approved formats.
• Identify risk exposures arising from provision of services outlined in the scope of work and/or customer contracts. Determine (or recommend where scope exceeds designated authority limits) elements for risk pricing and provide risk mitigation strategies working in close partnership with business stakeholders, global & regional Insurance & Risk Management.
• Develop & maintain a good working knowledge of Divisions operating models including sector strategies, identify and evaluate the risk challenges arising therefrom.
• Develop and maintain an excellent working knowledge of the IRM service portfolio, IRM strategy and the non-life insurance strategy.
• Manage contract risk enquires, identifying high risk complex contracts, time critical and non-standard contracts and prioritizing accordingly. Conduct reviews aimed at ensuring that risks associated with customer agreements are identified and propose changes where necessary to contractual liability, indemnity and other provisions. Ensure identified risks are communicated swiftly and clearly to DHL internal stakeholders and jointly develop mitigation strategies and alternatives, thereafter jointly support in the negotiation with customers where necessary.
• Identify potential improvements in transactional/analytical tools and propose amendments to streamline contract risk processes.
• Coordinate with IRM London central team for pricing and on content of coverage, precedent setting & commercially sensitive issues / or areas above authority.
• Draft concise reports on contract risk management related activity for example compilation of monthly reports on KPI’s
• Proactively establish internal stakeholder relationships across assigned business units within region, focus on assigned business sectors and contribute to increase Contract Risk Management’s presence and market share development.
• Collaborate with global claims function in connection with bespoke customer contracts as necessary.

Your profile:

• University degree and / or holding a professional qualification in insurance e.g. ACII or similar commercial contract risk management qualifications e.g. World Commercial Contracting (formerly IACCM)
• 5 to 10 years’ experience in contract risk management with a knowledge of logistics and freight forwarding business models including air, ocean, trucking, warehousing and related value-added services.
• Insurance market knowledge with an understanding of insurance classes and how they apply in a logistics environment.
• Able to identify deviations from or changes to standard T’s and C’s and / or risk bearing clauses in contracts and/or arising from non-standard logistics activities within SOP’s, provide verbal and formal written commercially oriented risk advise to business stakeholders.
• Proven record of consistent and concise reporting on risk to non-technical transport and logistics stakeholders.
• Multi-tasking and prioritisation skills for a high-volume operating environment.
• Proven risk based analytical skills.
• Proven track record of management reporting on risk related issues and technical insurance topics to a non-technical transport and logistics audience.
• Proven negotiation and conflict resolution skills including challenging BU commercial teams.
• Good understanding of business process optimization principles including performance KPI’s and measures.