Jobs Available at iOCO

The Role

• We are seeking an experienced Sales Executive who will be committed to leading by example, foster innovation, and drive sustainable growth in alignment with the organization's goals and values. 

Skills and Experience

What you’ll do:

• Sales certificate or equivalent.
• Knowledge of the Industrial business sector.
• Respond to customers requests for designs and proposals.
• Liaise with technical, operations and service team members for required support.
• Follow company processes and policies to register opportunities on the CRM systems and in SharePoint structure.
• Facilitate any technical discussions with customers
• Present company products and solutions to new and existing customers as and when required
• Ensure that the client is up to date with products and solutions the company take to the market
• Ensure that projects/orders are concluded/delivered on time by following up with Operational team
• Regular visits to customers (local and abroad) as and when required.
• Do Customer quotations on CRM and Updating CRM as and when required and drawing CRM reports on a weekly basis.
• Actively focussing on Key Client relationships for continued regular project work in a professional and prompt manner.
• Improving on Proposal and Quotation turnaround times, while actively communicating any delays directly with the client.
• Striving to continually improve on the solutions offered to the company’s clients and “cross selling” as many additional NEXTEC DI services as possible to
• increase overall project value and annuity-based incomes.
• Ensuring a successful handover of all project works to the Operations
• Department with all supporting supplier and vendor documentation.
• Participating in regular feedback meetings regarding projects and work in progress meetings, both key site meetings, and office-based meetings.
• Actively driving project claims, progress invoices and overall project closure with the Project Team.
• Negotiating deposit payment terms, including special attention to upfront payments for high risk clients and once off purchases.
• Performing additional work outputs related to the role.

Your expertise:

• Function related experience:  5 years plus experience in Sales
• Leading teams:  5 years plus
• Projects experience:  5 years plus
• Other experience:  5 years in Microsoft office and relevant industry experience

Qualifications:

• Matric Certificate
• Sales experience in the IT and Wireless and Digital communications area

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The Role

• We are seeking a skilled and experienced Microsoft CRM Developer to join our dynamic IT team. As a Microsoft CRM Developer, you will be responsible for designing, developing, and customizing Microsoft Dynamics CRM solutions to meet the organization's business needs. If you have a strong background in CRM development, particularly with Microsoft Dynamics, and are passionate about creating robust and efficient solutions, we encourage you to apply.

Skills and Experience

What you’ll do:

• Scoping of Client's Business Requirements.
• Review and compilation of Technical Designs.
• Develop and Support the proposed solution.
• Knowledge transfer and Best Practice implementation.
• Must be willing to work with Microsoft Dynamics CRM SDK.
• Must be willing to learn the Business issues of CRM and Package Functionality in depth.

Your Expertise:

• Microsoft Dynamics CRM
• C#, WCF, Web API, ASP .NET MVC, Entity Framework, JavaScript, JQuery, JSON
• SQL Server 2012, T-SQL, SSIS, SSRS
• Windows Server and Active Directory beneficial
• Waterfall and Agile Methodologies.
• Kingswaysoft Adapter, Click Dimensions, and Power BI

Qualifications Required:

• Grade 12
• Bachelor's degree, IT Diploma, or equivalent.
• CRM certifications are beneficial.

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The Role

• We are seeking an experienced and highly skilled Microsoft Dynamics CRM Functional Consultant to join our dynamic team. The ideal candidate will be responsible for analyzing business requirements, designing and implementing solutions using Microsoft Dynamics CRM, and providing ongoing support to clients. The role requires a deep understanding of CRM processes, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders.

Skills and Experience

What you’ll do:

Requirement Analysis:

• Collaborate with clients to understand their business processes and requirements.
• Conduct detailed analysis of business needs and translate them into functional specifications.

Solution Design:

• Design and configure Microsoft Dynamics CRM to meet client-specific needs.
• Develop and implement custom workflows, entities, and fields to optimize CRM functionality.
• Provide expertise on best practices for CRM customization and configuration.

Implementation and Integration:

• Lead the implementation of Microsoft Dynamics CRM solutions.
• Integrate CRM with other business systems and applications as needed.
• Conduct data migration and ensure data integrity during the implementation process.

User Training and Support:

• Provide training to end-users on the effective use of Microsoft Dynamics CRM.
• Offer ongoing support and troubleshooting to address user issues and enhance user adoption.

Documentation:

• Document configuration, customization, and integration activities for future reference.
• Maintain up-to-date documentation of client-specific configurations.

Quality Assurance:

• Perform thorough testing of CRM solutions to ensure they meet quality standards.
• Conduct regular system audits to identify and resolve any issues or discrepancies.

Collaboration:

• Work closely with developers, project managers, and other team members to deliver successful CRM projects.
• Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.

Your Expertise:

• Experience with the latest versions of Microsoft Dynamics 365.
• Knowledge of CRM SDK and Web Services.
• Familiarity with Microsoft Power Platform (Power BI, Power Automate).
• Previous experience in CRM data migration and integration projects.
• Project management skills are a plus.

Qualifications Required:

• Bachelor's degree in a relevant field (Business, Computer Science, etc.).
• Proven experience as a Microsoft Dynamics CRM Functional Consultant.
• In-depth knowledge of CRM processes and best practices.
• Certification in Microsoft Dynamics CRM is a plus.

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The Role

• We are seeking an experienced and goal-driven Sales Manager to lead our talented team of sales professionals to achieve revenue targets and drive business growth.
• As a Sales Manager, your goal will be to build long-term relationships with customers to ensure the success and sustainability of the organization's sales efforts. 

Skills and Experience

What you’ll do:

• Managing product/service pricing and margins
• Manage the company CRM system and sales reporting from CRM system
• Assist with tender response and compliance
• Managing accounts and meeting or exceeding targets relating to revenue growth, activities, profit margin, mix of products and services, sales, customer retention and customer acquisition.
• Validating, responding to and managing incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner.
• Working with and expanding current potential client database within specified business sectors to generate effective leads & exceed sales targets for the business.
• Adhering to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
• Bid management processing, managing order levels and maintaining the CRM database.
• Providing regular feedback to senior management regarding sales activities.
• Developing effective working relationships with customers through regular meetings and identifying and obtaining further sales and business development opportunities.
• Applying standard operating procedures in preparing bids, responding to customer needs and managing the sales process form opportunity identification to customer sign off.
• Managing the sales and sales support employees (Sales Executives) by leading and coaching them and assisting where required with proposals and presentations.
• Performing additional work outputs related to the role.

Your expertise:

• Function-related experience:  5 years plus experience in Business Development
• Leading teams:  5 years plus
• Projects experience:  5 years plus
• Other experience:  5 years in Microsoft Office and relevant industry experience

Qualifications:

• Matric Certificate
• Sales Degree or equivalent
• Business Management Degree or equivalent

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The Role

• iOCO Infrastructure Services Invites You to Explore Possibilities.
• We're looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly.

Skills and Experience

What you’ll do:

• Assisting in 1st/2nd line technical support.
• Call Management
• Working to SLAs
• Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
• Building strong relationships with customers.
• The ability to take ownership of customer problems.
• A proactive approach to customer problems and an understanding of customer perception.
• Remote Incident Resolution
• Software Deployment
• Ability to multi task and meet specific goals set by supervisors and management

Your expertise:

• Minimum 3-5 years desktop support experience.
• Good communication skills.
• Some server and network support experience
• Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written.
• Self-sufficient.     

Qualifications required:

• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry-l IT qualifications
• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates
• Mobile Technology certifications