Microsoft Dynamics CRM Functional Consultant - Gauteng at iOCO

The Role

• We are seeking an experienced and highly skilled Microsoft Dynamics CRM Functional Consultant to join our dynamic team. The ideal candidate will be responsible for analyzing business requirements, designing and implementing solutions using Microsoft Dynamics CRM, and providing ongoing support to clients. The role requires a deep understanding of CRM processes, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders.

Skills and Experience

What you’ll do:

Requirement Analysis:

• Collaborate with clients to understand their business processes and requirements.
• Conduct detailed analysis of business needs and translate them into functional specifications.

Solution Design:

• Design and configure Microsoft Dynamics CRM to meet client-specific needs.
• Develop and implement custom workflows, entities, and fields to optimize CRM functionality.
• Provide expertise on best practices for CRM customization and configuration.

Implementation and Integration:

• Lead the implementation of Microsoft Dynamics CRM solutions.
• Integrate CRM with other business systems and applications as needed.
• Conduct data migration and ensure data integrity during the implementation process.

User Training and Support:

• Provide training to end-users on the effective use of Microsoft Dynamics CRM.
• Offer ongoing support and troubleshooting to address user issues and enhance user adoption.

Documentation:

• Document configuration, customization, and integration activities for future reference.
• Maintain up-to-date documentation of client-specific configurations.

Quality Assurance:

• Perform thorough testing of CRM solutions to ensure they meet quality standards.
• Conduct regular system audits to identify and resolve any issues or discrepancies.

Collaboration:

• Work closely with developers, project managers, and other team members to deliver successful CRM projects.
• Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.

Your Expertise:

• Experience with the latest versions of Microsoft Dynamics 365.
• Knowledge of CRM SDK and Web Services.
• Familiarity with Microsoft Power Platform (Power BI, Power Automate).
• Previous experience in CRM data migration and integration projects.
• Project management skills are a plus.

Qualifications Required:

• Bachelor's degree in a relevant field (Business, Computer Science, etc.).
• Proven experience as a Microsoft Dynamics CRM Functional Consultant.
• In-depth knowledge of CRM processes and best practices.
• Certification in Microsoft Dynamics CRM is a plus.