2nd Line IT Support Engineer at iOCO

The Role

• iOCO Infrastructure Services Invites You to Explore Possibilities.
• We're looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly.

Skills and Experience

What you’ll do:

• Assisting in 1st/2nd line technical support.
• Call Management
• Working to SLAs
• Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
• Building strong relationships with customers.
• The ability to take ownership of customer problems.
• A proactive approach to customer problems and an understanding of customer perception.
• Remote Incident Resolution
• Software Deployment
• Ability to multi task and meet specific goals set by supervisors and management

Your expertise:

• Minimum 3-5 years desktop support experience.
• Good communication skills.
• Some server and network support experience
• Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written.
• Self-sufficient.     

Qualifications required:

• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry-l IT qualifications
• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates
• Mobile Technology certifications