Contracts Manager at Servest SA

Minimum Requirements

• National Senior Certificate / Grade 12.
• Minimum of 3 years 'experience in the industry both in Cleaning and Hospitality
• Ability to work effectively as part of the team
• Good problem-solving skills
• Good analytical and customer service skills
• Must be able to work under pressure
• Fully computer literate
• Good communication, inter-personal and report writing skills
• Pay attention to detail
• Basic knowledge of Health and safety Act of 1993
• Detail oriented with excellent organisational skills
• Ability to work independently, handle multiple tasks and meet deadlines
• Be in apposition of a valid un-endorsed driver's license
• Committed and willing to make occasional personal sacrifices to meet deadlines

Duties & Responsibilities

Manage daily Operations

• Ensure all operational duties are performed on a daily basis.
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Attend customer’s daily, weekly & monthly meetings.
• Control the issue of Chemicals, uniforms & equipment.
• Ensure periodic cleaning schedules are done and shared with Integrated.

Control on site labour

• Check daily and monitor the biometric PRP system with manging all exceptions daily.
• Ensure that your staff does not exceed contractual requirements.
• Develop and train the labour force.
• Recruit replacement staff.
• Ensure Servest staff look representable at all times (Full uniforms in place, daily).

Customer Focus

• To be the first point of Contact for all operational queries.
• Have firsthand knowledge of Cleaning Requirements
• Be innovative, introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
• Ensure Customer satisfaction by optimizing client service levels.
• Ensure all cleaning assessments and route audits are done.
• Be the point of contact between Servest.

Communicate & liaise effectively at all levels within the organization

• Liaise with operational personnel on service quality.

 Maintain Human Resource Legislation Compliance

• Ensure all Servest Staff receive site base induction
• Conduct disciplinary hearings.
• Control staff training schedule.

Equipment and Assets

• Control all Servest Equipment and Assets on site.
• Maintain service plans and maintenance and repair of equipment
• Maintain asset register for all equipment on-site.
• Conduct weekly inspection of all your equipment.
• Ensure monthly consumable stock is done and deliverd timeously.