Control Room Operator, Bloemfontein at Mirna Butler Recruitment

Job Description

• Our client in the logistics industry is recruiting for a Control Room Operator in Bloemfontein. Candidates who meet the below minimum requirements are invited to apply.

Minimum Requirements:

• Grade 12 / Matric
• Minimum 2 years' experience in a logistics, transport, fleet management, or control room environment
• Computer literate (MS Office, tracking and fleet management systems)
• Strong communication and interpersonal skills
• Ability to work shifts, including weekends and public holidays when required
• Excellent problem-solving and decision-making skills
• Ability to work under pressure in a fast-paced environment
• Valid driver's licence and own reliable transport

Duties and Responsibilities:

• Monitor and track fleet movements using vehicle tracking systems
• Maintain constant communication with drivers and transport personnel
• Coordinate vehicle dispatching and route monitoring
• Record, investigate, and report delays, incidents, breakdowns, and emergencies
• Ensure compliance with operational procedures and company policies
• Monitor delivery schedules and provide updates to clients and management
• Capture and maintain accurate operational records and reports
• Escalate operational issues and assist with resolving transport-related challenges
• Monitor driver performance and adherence to schedules
• Assist with after-hours operational support when required

Skills and Competencies:

• Strong attention to detail and accuracy
• Excellent organisational and multitasking abilities
• Ability to remain calm and professional under pressure
• Strong analytical and monitoring skills
• Good telephone etiquette and communication skills
• Team player with the ability to work independently
• Reliable, responsible, and proactive approach to work