Controller: Insurance | Auto Pedigree | Kempton Park at Motus Holdings Limited

Specific Role Responsibilities

• The preparation of daily, weekly and monthly reports.

The management and monitoring and of the Insurance sales team on the following:

• FAIS and FICA compliance of the Insurance agent sales calls
• Rendering quantity and quality of insurance quotes.
• Interview clients to obtain data about their insurance needs.
• Ensure clients are informed of the features, advantages and disadvantages of automotive insurance policies
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the branches
• Identify and escalate priority issues Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

Minimum Experience

• 2 years of customer service experience

Minimum Qualification

• Grade 12

Minimum Requirements

• A code 08 unendorsed driver’s license and own transport
• Computer literate (Word & Excel)
• FAIS and FICA compliance
• NCA

Skills and Personal Attributes

• Ability to work under pressure to meet deadlines
• High ethics and integrity required
• Organized and prompt feedback
• Accurate
• Target driven and ability to meet deadlines
• High level of motivation and good social skills
• Ability to work well as part of a team or as an individual
• Sound knowledge of telephone etiquette
• Excellent communication and listening skills
• Customer Service Orientated
• Attentive to cost saving
• Time Management
• Knowledge of operational systems
• Time Management
• Knowledge of operational systems