Coordinator - German Speaking at Computacenter

Your tasks will be to: 

• Gather information through relevant business systems/tools. 
• Advise and provide support to customers to satisfactorily resolve queries.  
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly. 
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations. 
• Scheduling services / organize resources to the partners to meet SLA’s 
• Prioritise your own workload to ensure that deadlines and customer requirements are met. 

You are the ideal candidate if you have: 

• Fluency in English and German.  
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage). 
• The ability to plan and organise your own, and others’, workload. 
• Proven experience of high standards of customer service. 
• Good administrative experience. 
• The ability to ensure accuracy of data, provide data for reporting and processing of information. 
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.