Job Opportunities at Computacenter

Your main responsibilities:

• Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
• Perform root cause analysis and remediation of problem records
• Implement infrastructure changes
• Be the technical implementer of infrastructure projects
• Perform proactive maintenance, regular health checking and performance management
• Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
• Use ITSM toolsets for tracking all work progress

What we require:

Essential Knowledge/Skills/qualifications

• Our customer demands our technical teams to pass criminal and credit vetting.
• Minimum 2-year Windows Server Support Experience
• Very strong ability to diagnose and resolve technical issues.
• Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
• MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)

Desirable Knowledge/Skills

• Understanding of IP addressing, subnets, routing, firewall behaviour etc.
• Strong communication skills (both written and verbally – English)
• Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
• VMware Knowledge
• Citrix Xenapp/Xendesktop Knowledge
• MCITP
• VCP501

We'd love to hear from you if tick these boxes:

• Fluency in English verbal and written communication
• Business etiquette skills for dealing with characters throughout the business
• Passion for customer satisfaction and service excellence
• Highly motivated, disciplined and ambitious
• Happy to work remotely without any physical access to the infrastructure
• Ability to work independently or as part of a team
• Ability to perform well under pressure
• Ability to learn quickly and loves technology
• Meticulous and thorough approach to all work
• Ability to “think outside of the box”
• Positive outlook and “can do” attitude
• Willing to be cross-trained within the team
• Committed to personal growth, training and writing exams
• Able and willing to travel to the UK and Europe offices (current valid passport), when required
• Comply with instructions from Team Leader and management
• Able to work shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
• Provide out of hours standby cover on a rotation basis
• Work some overtime when required and approved
• Be willing to work some SA public holidays in return for double pay

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Your tasks will be to: 

• Gather information through relevant business systems/tools. 
• Advise and provide support to customers to satisfactorily resolve queries.  
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly. 
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations. 
• Scheduling services / organize resources to the partners to meet SLA’s 
• Prioritise your own workload to ensure that deadlines and customer requirements are met. 

You are the ideal candidate if you have: 

• Fluency in English and German.  
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage). 
• The ability to plan and organise your own, and others’, workload. 
• Proven experience of high standards of customer service. 
• Good administrative experience. 
• The ability to ensure accuracy of data, provide data for reporting and processing of information. 
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.