Coordinator: Regional Operations at Liberty Group South Africa

Purpose

To coordinate regional administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Process

• Plan for, administer and process coordination and related tasks and activities effectively and efficiently in alignment with performance objectives.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Contribute to the effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate.
• Adhere to predetermined operational costing within budgets in the execution of projects and work related expenditure.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Develop own professional knowledge and experience to assist in the development of solutions and offerings that aims to improve service and quality.
• Contribute positively to own area-specific knowledge improvement.

Governance

• Ensure that work is completed in adherence to organisationally approved safety requirements and standards.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

• Administration (Intermediate)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)