Coordinator: Student Support- Future Innovation Lab (3 Year Contract Position) (2075) at University of Western Cape

The successful applicant will be responsible for:

• Serve as the primary point of contact for students, offering guidance and support throughout their participation in the software development programme.
• Coordinate the student recruitment and registration process, including disbursements of stipends.
• Coordinate an integrated student support program for students for the 10-month period of the FIL program, in collaboration with team members, industry providers and UWC and other service providers.  
• Collaborate with the program team to identify and address individual student needs and develop appropriate strategies for academic success. 
• Co-design, coordinate and deliver academic support services, including tutoring, study groups, and workshops, to enhance students' non-technical and work readiness skills.
• Collaborate with the software development instructors and programme manager to ensure alignment between the support provided and the curriculum, promoting a cohesive learning experience.
• Coordinate personal development workshops, focusing on communication skills, teamwork, problem-solving, and career development.
• Coordinate initiatives to assists students in navigating challenges outside the classroom, such as financial constraints, housing, transportation, and personal obligations.
• Maintain accurate records of student interactions, progress, and support services provided.
• Administer the financial reporting of the Future Innovation Lab and the national program and projects within the unit (CoLab for eInclusion and Social Innovation).

Minimum Requirements

Minimum Requirements:(Qualification & Experience)   

• A relevant Bachelor’s degree or a relevant equivalent qualification at NQF 7. 
• Minimum of 5 years' relevanedut experience in a learning and development or student support role preferably in a Higher Education environment.
• Experience working with disadvantaged youth or marginalized communities, preferably in an educational or social support capacity.

Required competencies: (skills, knowledge, and behavioural attributes)

• Good understanding of the digital inclusion challenges faced by previously disadvantaged youth in South Africa, particularly related to education and employment opportunities.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with students.
• Familiarity with mentorship programs and experience in coordinating and managing mentorship relationships.
• Empathy, patience, and the ability to provide non-judgmental support to students from diverse backgrounds.
• Organisational skills and the ability to manage multiple tasks and priorities effectively.
• Proficiency in computer applications, university administrative and learning management systems.
• Knowledge of the UWC systems, processes and policies

Closing Date

10/8/2025