Corporate Account Manager, Diners Club at Standard Bank Group

Job Description

• Strategically drive the Diners Club CVP across the corporate, travel & Bank segments. Achieve Acquisition, Retention, Risk, Compliance, and Cost Management targets. Consistently deliver a professional level of service with the utmost integrity to responsibly deliver value to customers and stakeholder, whilst building a sustainable, profitable, and balanced portfolio.
• Represent the Diners Club brand appropriately in all interactions. Maintain confidentiality for clients and stakeholders. Exhibit expertise in Diners Club products and services. Achieve specific performance targets and activate new accounts. Manage a sustainable pipeline and grow existing accounts through a CRM strategy. Provide exceptional service to Key Accounts with regular communication. Aim for at least 70% penetration in cross-sell and up-sell opportunities. Minimize client attrition to below 5%. Understand industry processes and customer payment practices. Ensure profitability and manage risk effectively. Provide timely feedback and reporting as required.

Qualifications

• Type of Qualification: Degree or equivalent
• Field of Study: Business Commerce

Experience Required

• Understanding of engagements with corporates and who are the decision makers within.
• Understanding the types of legal entities in SA.
• Knowledge of procurement practices.
• Broad understanding of business travel or travel industry landscape would be beneficial.
• Card and payments experience would be an advantage.
• Minimum of 3 years’ experience in a target driven sales environment, Computer literacy, particularly Excel (spreadsheets and data interrogation etc.), Strong team player for collaborative management of customers. 
• The role is remote, but travel to clients within the Western Cape is required.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Convincing People
• Developing Strategies
• Exploring Possibilities
• Interacting with People
• Making Decisions
• Producing Output
• Providing Insights
• Seizing Opportunities
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Asset Based Lending
• Financial Acumen
• Financial Industry Regulatory Framework
• Financial Management (Financial)
• Product and Services Knowledge
• Risk Awareness