Trending Positions at Nedbank

Job Purpose

• To ensure that relevant, high-quality data is available in a timely manner for various analytical processes. The data engeering analyst is responsible for understanding the business data and information requirements, the related data flow, business processes and systems that generate the data required as well as the properties, profile and behaviour of the data. 
• Their outputs includes detailed specifications to produce the data needed, including data flows, detailed dta designs and data models/structures, and source to target mappings with calculations required to enable the provisioning of the data in forms that make it usable for further analytical processing.
• The Data Analytics Engineer is responsible to streamline the processes, from data collection, data design to provisioning of data that enables decision-making processes and provides insights to business.

Job Responsibilities

• Responsible for having a deep understanding of business data and information requirements, the related data flow, business processes and systems that generate the data required as well as the properties, profile and behaviour of the data, provide detailed data specifications for downstream engineering tasks.
• Collaborate with various teams including Data Modelers, Data Engineers,Data Architects, DataGovernance to align data discovery insights and implement basic data solutions.
• Ensure deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
• Perform data testing and validation activities such as error resolution and data quality validation end to end through the data lifecycle.
• Identify and make recommendations to improve or enhance delivery processes.
• Liaise with business stakeholders to elicit and understand data requirements and translate them into technical analytical tasks, aligning efforts with business needs.
• Design, build, and maintain scalable data architecture, including data models, schemas and metadata, to support efficient data storage, retrieval, and analysis.
• Basic understanding of Relational & Dimensional Modelling.
• Basic understanding of data modelling concepts (e.g., normalization, Entities , Attributes , star/snowflake schemas)
• Understanding of data pipelines are built.
• Monitor data pipelines and infrastructure to provide first line support, resolve issues and ensure that the data product meets its SLA timelines for data availability and reliability.
• Create vuirtual views and data extracts for the business in response to business needs.
• Build and maintain API's in collaboration with Data and/or Software Engineers.
• Implement data validation and reconciliation checks in the data pipelines to maintain a high level of data accuracy, consistency and security.
• Monitor and check that data lineage is available.
• Utilisation and adoption of Cloud Technologies and platforms.
• Ensure that all work adheres to regulatory requirements, maintaining compliance with all relevant data policies, privacy standards, and ownership guidelines.
• Deliver accurate, robust, and efficient operational, tactical, and strategic decision‑making insights by leveraging secure, scalable, and optimally designed reporting and analytical platforms that support the business and its client environments.
• Ensures that data access mechanisms are appropriately designed, governed, and tailored to meet the needs of the specific organisational, business, or client context, enabling the right users to access the right insights through the most effective methods.
• Maintain up to date knowledge of latest developments in the Data Engineering Analysis domain, including reading;continuous professional development courses; seminars and conferences.
• Support the achievement of the business strategy, objectives and values.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

5 to Years experience in the following:

• Data Warehousing Principles & Processes
• Understanding of cloud‑based data storage, compute, and orchestration tools.
• Data quality management principles
• Strong SQL and Basic API building and maintenance (REST APIs preferred)
• Programming or scripting in Python and or Java
• Data Analytics & Reporting (conceptual understanding) - BI tools
• Understanding Cloud & Modern Data Stack (e.g., AWS, Azure, GCP)

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify and generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have a BCom/Financial or business-related qualification 
• Valid unendorsed driver's license and own reliable transport is essential.

Minimum Experience Level

• 4-5 years of experience in Relationship Management within Commercial Banking 
• Acquisition experience within Commercial Banking
• Sales and Deal origination experience related to a Corporate Client Portfolio within a banking / financial industry

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

• To support the growth and development of the distribution channels to enable Nedbank to expand its reach and business, through new and existing initiatives and effective delivery of the channel development strategy into the market; in line with Nedbanks business strategy.

Job Responsibilities

• Build relationships with intermediaries by engaging with then in structured meetings to deliver on sales targets
• Educate and inform intermediaries by disseminating product and process information in line with Nedgroup Investments' focus areas to grow market share
• Demonstrate understanding of intermediaries' business practices by conducting on going structured meetings in order to establish intermediaries' needs
• Collaborate with departments within Nedgroup Investments by sharing information in alignment with Nedgroup Investments focus areas
• Demonstrate proficient investment knowledge in product specifications and processes
• Build relationships with internal suppliers by communicating according to service level agreements
• Ensure team deliver on all targeted funds and services as measured through the relevant client management systems and the contribution statement
• Achieve quality and turnaround standards through relevant systems, processes and procedures
• Understand and respond to client's business and needs
• Improve team efficiency and effectiveness continuously
• Build sound client relationships with staff and instill trust amongst clients that Nedbank is best placed to manage the complexity of their business requirements
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.

Job Responsibilities Continue

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  
• Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Investments (e.g. B.Comm ), CFP Qualification

Essential Certifications

Preferred Certifications

• Commercial Financial Planning

Minimum Experience Level

• Minimum 5 years working experience as an Investment Consultant or Sales Manager or Business Development Manager in an Asset Management environment or Unit Trust environment
• Investments technical knowledge

Technical / Professional Knowledge

• Business principles
• Communication Strategies
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Continuous Learning
• Decision Making
• Innovation
• Building partnerships
• Planning and Organizing
• Technical/Professional Knowledge and Skills

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Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives.
• In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders.
• They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for SAS system administration, maintenance, improvement and application support on SAS platforms.
• Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases.
• Data Infrastructure: Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastructure e.g. using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Azure Cloud). Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance
• Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Build and maintain data pipelines to:
• Create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
• Efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
• Provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
• Provide data to applications or Nedbank Data consumers
• Handle big data technologies and streaming (KAFKA)
• Drive utilisation of data integration tools and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
• Data Modelling and Schema Build: In collaboration with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts.
• Nedbank Data Warehouse Automation: Automate, monitor and improve the performance of data pipelines.
• Collaboration: Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientists Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value.
• Data Quality and Data Governance: Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
• Performance and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's.
• API Development: Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Field of Study: BSc, BEng, Bcom

Preferred Certifications

• SAS certification
• Exposure to Agile Methodologies
• Exposure to Cloud technologies and DevOps

Minimum Experience Level

• Total number of years of experience: 5+ years
• Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision.
• Experience designing, building, and maintaining data warehouses and data lakes.
• Experience with big data technologies such as Hadoop, Spark, and Hive.
• Experience with programming languages such as Python, Java, and SQL.
• Experience with relational databases and NoSQL databases.
• Experience with cloud computing platforms such as AWS, Azure, and GCP.
• Experience with data visualization tools.
• Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.   

Technical / Professional Knowledge

• SAS
• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
• Programming (Python, Java, SQL)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (SAS ETL)
• Agile Delivery
• Problem solving skills

Behavioural Competencies

• Decision Making
• Influencing
• Communication
• Innovation
• Technical/Professional Knowledge and Skills
• Building Partnerships
• Continuous Learning

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Job Purpose

• To support the Nedgroup Investments Cash team deliver on their sales and service goals and deliver an exceptional client service to their clients.

Job Responsibilities

• Serve as a key point of contact for clients, ensuring queries are addressed promptly and professionally.
• Oversee client onboarding processes, ensuring adherence to service level agreements and a seamless experience.
• Maintain clear and consistent communication with clients and internal stakeholders to deliver exceptional service.
• Identify and resolve common service breakdowns, implementing corrective measures to enhance client satisfaction.
• Monitor daily cash CRM flows and track client instructions to ensure operational efficiency.
• Support Cash Business Development Consultants with administrative tasks and client engagement activities.
• Collate and distribute monthly and quarterly client reports accurately and on time.
• Ensure timely distribution of market-related information to clients and stakeholders.
• Provide performance data to survey providers within required timeframes.
• Assist in planning and executing client events, ensuring high-quality delivery and engagement.
• Continuously seek opportunities to improve business processes and systems, adding value to Nedgroup Investments.
• Reduce application errors and improve data quality by identifying frequent issues and implementing corrective actions.
• Stay informed on relevant legislation and industry changes by engaging with newsletters, websites, and training sessions.
• Share knowledge within the team to ensure consistent and accurate information is provided to stakeholders.
• Contribute to a culture that supports transformation goals by participating in Nedbank culture-building initiatives (e.g., staff surveys).
• Demonstrate alignment with Nedgroup Investments’ vision and values in all interactions.
• Take ownership of personal development by identifying training opportunities and completing learning activities and certifications within required timeframes.

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  
• Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.

Specifically for this role, we are looking for:

• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce or Investments Qualification

Minimum Experience Level

• 1 - 2 years Asset Management and Banking experience

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change
• Innovation
• Work Standards
• Planning and Organizing
• Customer Focus

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Job Purpose

• Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.

Job Responsibilities

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters    
• Provide advice to clients on quality practices   
• Research, develop and implement test engineering solutions    
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Participate in development of test approach, definition of Ready and Done, and defect management processes   
• Plan work deliverables by analysing and determining the test automation requirements  
• Participate in the backlog grooming.    
• Participate in the sprint planning, test estimation and acceptance criteria per story.    
• Ensure test environment is available and functional for test execution.    
• Obtain sign-off from relevant stakeholders by conducting reviews of the design sessions with relevant stakeholders  
• Improve total architecture design and performance by working closely with senior Technical consultants, developers, database administrators, server administrators, network administrators and security specialists.   

Job Responsibilities Continue

• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
• Develop and configure automated solution according to specifications/requirements of the squad    
• Create and maintain automated testing pipelines.   
• ntegration into and test automation execution on DevOps pipelines.    
• Develop the automation code using the automation test kit for execution of functional and non-functional tests   
• Complete required unit testing through participation in requirements testing and integration testing (on automated solution)    
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Identify obstacles and check results for any anomalies and issues by analysing and reporting results of executed tests    
• nsure resources are used effectively through maintenance and enhancement of existing solutions    
• Participate in code reviews to ensure alignment to coding standards and best practices    
• Keep stakeholders informed on test execution and test reports by conducting stakeholder communication sessions  
• Deliver/ Complete work according to plan by executing and validating automated testing solution    
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies    
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture. 
• Ensure alignment of industry best practices within automation technologies and in alignment to the organisation's current and future technological architecture    
• Mentor other Software Quality Engineers within the team to improve their technical capabilities.     
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.    
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.    
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BSc IT or BComm IT or similar

Preferred Certifications

• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• Total number of years of experience:7 - 10 years
• Management experience as part of the above years:No experience required
• Type of experience:Test analysis & design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

Technical / Professional Knowledge

• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Service virtualisation & Data virtualisation
• Performance and load testing
• Vulnerability testing

Behavioural Competencies

• Building Partnerships
• Decision Making
• Influencing
• Driving for Results
• Technical/Professional Knowledge and Skills
• High-Impact Communication
• Innovation

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Job Purpose

• To grow market share with Commercial Banking clients with sophisticated transactional requirements by offering our sophisticated suite of products to existing and new Commercial Banking Clients.
• To lead, guide, support and coach front-line and Transactional Banking Domestic teams to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments ensuring client centric experiences that builds sustainable client relationships.
• Our ideal candidate must have a successful history in Commercial Banking Transactional Banking Acquisitions.

Job Responsibilities

• Grow the Sophisticated Domestic Transactional book in line with budgets by building and maintaining client relationships.
• Source new business by presenting Sophisticated Domestic Transactional Solutions product opportunities to clients.
• Ensure delivery on all targeted products and services as measured through the relevant client
• management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Manage & improve stakeholder efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Collaborrateand use product expertise to build sound relationships with internal stakeholders and BU  to instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Maintain effective professional relationships with low to high value profile clients through contact  management.
• Engage clients and in a manner that is relevant to their specific circumstances deliver quality client engagements.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training.
• Execute on the client centric objectives. Ensure adherence to relevant systems, processes, standards, protocols, procedures.
• Improve client service delivery when providing tailor made financial solutions and client service.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Understand and embrace the Nedbank Vision and Values.
• Attend and apply learning from relevant training programs.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank
• Culture building initiatives and participate in culture surveys.Create a client service culture through various required interventions.
• Participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Finance/ Commercial or Bank related qualification

Minimum Experience Level

• Minimum 5 years Banking Experience
• Successful history in Commercial Banking CCI Banking Acquisition
• Experience in Business banking CCI & Transactional Banking
• Driving Licence and own reliable motor vehicle
• Willingness to Travel – Nationally only
• Type of Exposure
• Developed and maintained client relationships.
• Analysing and interpreting quantitative and qualitative data.
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Preparing and delivering presentations
• Brainstorming ways of improving a product or situation
• Providing professional advice/opinion
• Challenging the status quo with a view to improving the environment or people's understanding
• Writing business proposals
• Implementation plan to deliver on strategy
• Communicating complex information in writing and verbally

Technical / Professional Knowledge

• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Business Acumen

Behavioural Competencies

• Adaptability
• Earning Trust
• Communication
• Customer Focus
• Building partnerships
• Managing Work

Closing Date: 4 March 2026

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

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Job Purpose

• To manage and deliver medium projects from commencement to completion within the scope, budget and time agreed.
• Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy.
• The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Manage project budget within project scope.
• Deliver projects on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
• Ensure management of scope including coverage of client requirements and based on estimations.
• Manage delivery of project against agreed schedule.
• Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
• Manage each stakeholder group actively through the change cycle.
• Conduct business change impact across process, systems, and roles according to the change management plan.
• Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
• Keep clients and management informed.
• Ensure the change management process is led and supported together with the client.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure sufficient resource allocation.
• Manage delivery of medium projects according to prevailing Project Management methodology.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certifications

Project Management or Business Management,  Certified Scrum

Minimum Experience Level

• 5-8 years working experience in project environment of which 5 years in a PM role

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• Influencing
• Customer Orientation
• Earning Trust
• Continuous Learning
• Monitoring Information
• Leveraging Feedback
• Planning and Organizing

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Job Purpose

• To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.

Job Responsibilities

• Consistently ensured work completed to plan; progress reviewed and corrective action taken.
• Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
• Complied with risk standards; monitored and corrective action taken.
• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
• Contributed to the crafting of polices; procedures; standards; processes; etc.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Initiate sales process by identifying opportunities for additional product or service sales.
• Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
• Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
• Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
• Manage operational risk by following appropriate process.
• Manage client expectations by clearly explaining process and timelines.
• Build a trusting relationship with clients by responding to queries and requests promptly.
• Maintain strong client relationships by proactively initiating interactions regularly.
• Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.
• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.
• Continual client engagement related to KYC and ODD.
• Fulfilment functions including complex VAF Drawdowns.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Finance related Degree or Diploma

Minimum Experience Level

• 5-10 years Client Services experience in a Commmercial Banking environment. 

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

Closing Date:11 March 2026

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Job Purpose

• To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Conduct in-depth credit reviews and portfolio monitoring of large corporate exposures to ensure alignment with risk appetite and early identification of emerging risks.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Contribute to the development and refinement of credit policy frameworks for complex corporate lending, ensuring compliance with regulatory and internal governance standards.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Contribute towards financial targets by monitoring and improving credit risk. 
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Deliver expert credit opinions on high-value transactions, including syndicated loans, structured finance, and cross-border exposures.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Mentor credit analysts and contribute to building internal expertise in complex credit structuring.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Requirements

• NQF Level 7 or higher qualification in a Financial or Banking-related field is essential.
• A CIMA, Credit Management degree, or equivalent qualification will be advantageous. 
• Minimum 5 years’ experience in Credit Assessment, Evaluation, and Decisioning within a banking environment, specifically involving large commercial or corporate clients with complex financial structures.
• Minimum 3 years’ Business Banking experience evaluating financial statements and credit reports of current and prospective large business clients to determine their creditworthiness.
• Proven track record in managing a large credit portfolio, including high-value and structured lending transactions.
• 1–2 years’ experience in a team leadership or supervisory role will be advantageous.
• Strong understanding of the legal frameworks and regulatory requirements associated with lending and collateral, particularly in the context of large commercial clients.
• Familiarity with credit policy, risk appetite frameworks, and regulatory compliance in a corporate banking environment.
• Valid driver’s license and own reliable vehicle.
• Willingness and ability to travel as required.
• Must have an Individual Credit Mandate of R30Million

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management

Behavioural Competencies

• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• Apply domain-specific expertise in machine learning, data mining, and information retrieval to architect and build highly specialized and advanced analytic engines and services, pushing the boundaries of knowledge in the field and providing expert guidance to the enterprise.

Job Responsibilities

• Design and develop high-quality, reusable features for business-critical ML models.
• Apply advanced machine learning techniques (e.g., supervised, unsupervised, deep learning) to solve complex business problems.
• Conduct data discovery and exploratory analysis to identify valuable features and patterns.
• Contribute to the feature store lifecycle, including documentation, versioning, and governance.
• Apply graph-based techniques to model relationships and extract features for downstream ML tasks.
• Monitor and continuously improve deployed models, ensuring performance, fairness, and ethical compliance.
• Implement design of experiments, hypothesis testing, and model validation strategies.
• Build and maintain scalable, production-grade data pipelines for feature computation and model training.
• Transform raw data into clean, structured, analytics-ready datasets using modern data engineering tools (e.g., dbt, Airflow, Spark).
• Engineer real-time and batch data workflows to support ML and analytics use cases.
• Collaborate with other data engineers and scientists to ensure seamless integration of features into model pipelines.
• Implement data quality checks, monitoring, and validation processes to ensure reliability and trust in analytical outputs.
• Optimize data workflows for performance, cost-efficiency, and maintainability across cloud and on-prem environments.
• Translate complex data narratives into actionable business insights.
• Work closely with business stakeholders to understand requirements and deliver data-driven solutions.
• Architect analytical systems that support business strategy, objectives, and values.
• Contribute to use case roadmaps and prioritization aligned with strategic goals.
• Stay abreast of developments in ML, analytics engineering, and data infrastructure to drive innovation.
• Mentor junior data scientists and contribute to quality assurance across the team.
• Collaborate cross-functionally with data science, engineering, BI, and business teams.
• Promote ethical AI practices and ensure models in production are aligned with responsible AI principles.
• Support Nedbank’s culture-building and corporate responsibility initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSC Computer Science, Engineering, Econometrics, Mathematical Statistics, Actuary Science or any STEM qualification
• Masters Degree Computer Science, Engineering, Econometrics, Mathematical Statistics, Actuary Science or any STEM qualification. 

Preferred Certifications

• Machine Learning and Data Engineering related

Minimum Experience Level

• 7 years’ plus  experience in a statistical and/or data science role.

Type of Exposure

• Data Science
• ML Engineering
• Data Warehousing
• Advanced analytics
• Marketing analytics
• Financial analytics
• Presentations skills 
• Predictive analytics
• Data mining
• Strategy formulations 

Technical / Professional Knowledge

• Strong proficiency in Python (required), with experience in R, Scala, or SQL.
• Experience with distributed computing tools (e.g., Spark, Ray) and cloud platforms.
• Familiarity with graph databases (e.g., Neo4j, TigerGraph) and graph analytics.
• Deep understanding of the data science lifecycle and analytics engineering principles.
• Experience in the financial services domain, with knowledge of regulatory and business-specific data contexts.
• Excellent communication skills and ability to work in cross-functional teams.
• Exposure to feature store platforms, ML model deployment, and MLOps practices.

Behavioural Competencies

• Strong problem-solving skills
• Good communication skills
• Ability to work in teams
• Decision Making
• Innovation
• Continuous Improvement

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Job Description:

• A Senior File Transfer Engineer is a specialised IT professional responsible for designing, implementing, maintaining, and supporting secure and efficient file transfer solutions within an organisation.
• With a focus on IBM Sterling File Gateway (SFG), the role requires deep technical understanding of managed file transfer (MFT) platforms, strong troubleshooting skills, and the ability to ensure compliance, security, and reliability of data exchanges.

Job Responsibilities

Solution Design and Architecture:

• Lead the design and architecture of file transfer solutions using IBM SFG, ensuring scalability, reliability, and security to meet business and regulatory requirements.

Implementation and Configuration:

• Install, configure, and optimise IBM SFG environments, including integration with other enterprise systems, setting up routing channels, partner profiles, and managing certificates.

Monitoring and Maintenance:

• Proactively monitor file transfer operations, troubleshoot issues, perform regular health checks, and carry out routine maintenance to ensure optimal performance and minimal downtime.

Security and Compliance:

• Implement security best practices such as encryption, authentication, and access controls. Ensure compliance with relevant data protection regulations (e.g., GDPR, POPIA) and internal policies.

Incident Management and Troubleshooting:

• Lead the response to file transfer failures, errors, and incidents. Use advanced diagnostic tools and logs within IBM SFG to identify root causes and implement effective resolutions.

Process Automation:

• Develop and maintain scripts, workflows, and automation processes to streamline file transfer operations and reduce manual intervention.

Documentation and Training:

• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides. Provide training and mentorship to junior engineers and other stakeholders.

Stakeholder Collaboration:

• Work closely with business users, application owners, and external partners to understand file transfer requirements, resolve issues, and deliver solutions that meet organisational goals.

Upgrades and Patch Management:

• Plan and execute upgrades, patches, and migrations of IBM SFG environments to ensure systems remain secure and up to date.

Capacity Planning and Performance Optimisation:

• Analyse usage patterns, forecast growth, and optimise system resources to accommodate increasing file transfer volumes and new business needs.

IBM SFG-Specific Focus

Partner Onboarding:

• Set up and manage trading partner profiles, onboarding new partners, and configuring routing channels and protocols (e.g., SFTP, AS2, FTP, HTTP) specific to IBM SFG.

Routing and Document Flows:

• Design and maintain routing channel templates, document flows, and business processes within SFG to ensure efficient and secure file movements.

Protocol Management:

• Manage and troubleshoot multiple data transfer protocols supported by IBM SFG, ensuring compatibility and reliability across diverse partner ecosystems.

System Integration:

• Integrate IBM SFG with other enterprise applications such as ERP, CRM, or middleware platforms using APIs, adapters, or custom scripts.

Audit and Reporting:

• Leverage SFG’s audit and reporting capabilities to track file transfers, generate compliance reports, and support forensic investigations when required.

Experience Level:

• Expertise in IBM Sterling File Gateway and related managed file transfer solutions
• Strong knowledge of networking, firewalls, and security protocols
• Proficiency in scripting languages (e.g., Shell, Python) for automation
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to work independently and lead technical initiatives

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Job Purpose

• To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.

Job Responsibilities

• Consistently ensured work completed to plan; progress reviewed and corrective action taken.
• Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
• Complied with risk standards; monitored and corrective action taken.
• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
• Contributed to the crafting of polices; procedures; standards; processes; etc.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Initiate sales process by identifying opportunities for additional product or service sales.
• Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
• Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
• Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
• Manage operational risk by following appropriate process.
• Manage client expectations by clearly explaining process and timelines.
• Build a trusting relationship with clients by responding to queries and requests promptly.
• Maintain strong client relationships by proactively initiating interactions regularly.
• Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.
• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Must have completed a Finance related Degree or Diploma

Minimum Experience Level

• 2-3 years experience client services in a commmercial banking environment. 
• Experience in managing a sales Portfolio and Relationship Banking.

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Industry trends
• Business terms and definitions
• Communication Strategies
• Relevant software and systems knowledge
• Decision-making process
• Banking knowledge
• Governance, Risk and Controls
• Banking procedures

Behavioural Competencies

• Advancing Sales Discussions
• Building Customer Loyalty
• Work Standards
• Collaborating
• Communication
• Managing Work

Closing Date -04 March 2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To provide specialist technical support within the broker channel, with primary accountability for the management, oversight, and ongoing optimisation of the Asset All Risks (AAR) Programme.
• The role is responsible for effective insurer stakeholder management, technical governance, and ensuring that AAR solutions remain appropriate, sustainable, and aligned to business and client needs.

Job Responsibilities

Asset All Risks (AAR) Programme Oversight:

• Provide end-to-end technical oversight of the Asset All Risks Programme.
• Ensure cover structures, limits, deductibles, extensions, and exclusions are appropriate and market-aligned.
• Maintain and review AAR policy wordings to ensure accuracy, relevance, and compliance.
• Provide technical input into new business, renewals, and mid-term adjustments.
• Monitor programme performance, including claims experience and loss ratios, and identify improvement opportunities.

Insurer Stakeholder Management:

• Serve as the primary technical liaison between the broker channel and participating insurers.
• Build and maintain effective working relationships with insurer underwriting, claims, and technical teams.
• Facilitate and participate in insurer engagement forums, including operational and performance reviews.
• Support negotiations relating to terms, conditions, pricing, and capacity where required.
• Manage and resolve technical or service-related escalations in collaboration with insurers

Support bespoke products and services:

• Product design, development, and implementation
• Product upgrade, design, and implementation – relates to existing bespoke products and services

Technical Support to Brokers and Internal Stakeholder:

• Provide expert technical guidance on complex AAR risks, structures, and placements.
• Support brokers with technically complex renewals, new business, and bespoke risk solutions.
• Contribute technical input to client and insurer presentations.
• Act as an escalation point for complex AAR-related technical matters.

Contract management: 

• Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).

Systems Assistance with systems upgrade design and specification drafts:

• Process design, development, and implementation Where required
• Review and upgrades to existing process’
• Review of policy wording updating / amendments
• Design, development, training, and implementation of new process’

Job Responsibilities Continue

Training:

• When called upon by the NI training department to assist
• Assist with the sourcing of product (technical) training
• Design and development of product training material in terms of bespoke products 
• Presentation of training

Claims:

• Assistance with claims
• Review of cover vs loss / damage event
• Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy

Management information

• Review and interpret insurance management information
• Design and implement reports when required
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Create a client service culture, delivering worldclass service.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps. Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes. 

People Specification

• Clear and professional verbal and written communication.
• Strong planning, organisation, and attention to detail.
• Client- and broker-focused approach.
• Ability to work independently while contributing effectively within a team environment.
• Sound judgement and resilience when dealing with complexity and pressure.
• Proactive, accountable, and solutions-oriented mindset
• Clear and professional verbal and written communication.
• Strong planning, organisation, and attention to detail.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• AIISA / FIISA and or
• B Degree
• FAIS representative (RE 5)
• FAIS key individual (RE 1) (advantageous) 

Essential Certifications

• FAIS representative and preferably a Key Individual

Minimum Experience Level

• Minimum 8 years’ experience with at least 6 years in commercial / corporate segments in the insurance industry  (Technical Broker Support expertise)
• Experience in intermediary industry min 3 year

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management
• Client service management
• Client service principles
• Communication Strategies
• Consumer behaviour
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Communication
• Influencing
• Guiding Team Success
• Driving for Results

Closing Date: 9 March 2026

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Job Purpose

• To provide high-quality quantitative and qualitative input into the multi-manager team.  A primary focus on unit trust and hedge fund (specifically RIHF’s) analysis and research, a strong understanding of investment markets as well as the ability to produce top quality performance and attribution reporting.
• The role also includes supporting event co-ordination and contributing to a broad range of investment research topics and projects, including new product ideas.
• The goal is to deliver actionable insights and robust analysis that drive informed investment decisions and supports the growth of assets under management while achieving the required investment return objectives for clients.
• The person is also expected to play a pivotal role in the development and roll out of possible hedge fund products (single manager and multi-managed).

Job Responsibilities

• Conduct investment research across both traditional unit trust funds as well as hedge funds (RIHF’s) using quantitative and qualitative methods, including performance attribution, risk analytics, and financial modelling.
• Develop and maintain sophisticated excel models (including VBA, Power Query, and similar) to support investment analysis and reporting.
• Apply programming skills (Python, R, or similar) to automate processes, analyse data, and enhance investment decision-making.
• Responsibility for in-depth monthly and quarterly performance reporting on existing and new solution funds, underlying holdings and models. This will include key insights and attribution of performance and risk exposures. 
• Make appropriate investment recommendations in asset allocation and fund management discussions based on rigorous research and analysis.
• Take a decisive role in the development of single manager and multi-managed hedge fund products in the future. 
• Monitor investment funds regularly, ensuring compliance with regulatory guidelines and internal risk controls.
• Assist in the day-to-day management of the funds by implementing existing processes and procedures. 
• Attend regular investment management meetings for fund review and oversight.
• Ensure timely production and presentation of reporting material, focusing on technical accuracy and actionable insights.
• Manage relationships with potential and existing asset managers, supporting due diligence and manager research (developmental area).
• Support the achievement of business strategy, objectives, and values by aligning delivered systems, processes, services, and solutions.
• Identify and recommend improvements to business processes and systems, adding value to the team and stakeholders.
• Participate in the planning and organising of client events, webinars, supporting documentation and podcasts. Ownership of some key tasks will be agreed upon. 
• Adhere to the Chartered Financial Analyst (CFA) Code of Conduct and uphold the highest ethical standards in all investment activities.
• Participate in personal and team development, sharing knowledge and industry trends during formal and informal interactions.
• Contribute to a culture conducive to transformation goals and corporate responsibility initiatives (eg: staff surveys etc.).
• Identify training courses and career progression for self through input and feedback from management as well as self-research. 

Job Responsibilities Continue

• People Specification
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• National 1st Degree in Mathematics, Statistics, Economics, Finance, Data Management, Investments or Risk Management.
• Chartered Financial Analyst (CFA) and/or Chartered Alternative Investment Analyst (CAIA) – or currently undertaking. 
• Postgraduate degree in Investment Management, Economics, Mathematics, Financial Modelling and Risk Management, Data analysis and programming or Quantitative Analysis and Statistics. 
• Completion of Python, AI or programming type certification. 

Essential Certifications

Preferred Certifications

• Regulatory certifications as required by the Financial Sector Conduct Authority (FSCA), such as RE5 (Representative) or RE1 (Key Individual), in accordance with the FAIS Act. 
• These certifications may be obtained during employment at Nedgroup Investments, with support provided for completion within the required timeframes.

Minimum Experience Level

• 3–5 years’ experience in a similar or related investment analysis and quantitative performance reporting role, preferably in a multi-manager or asset management environment. 
• Some exposure to the hedge fund industry would be an added advantage. 
• A proven track record of delivery in terms of key business and project initiatives. 

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Decision-making process
• Business Acumen

Behavioural Competencies

• Applied Learning
• Communication
• Customer Focus
• Decision Making
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• A Senior MQ (Message Queue) Administrator plays a critical role in managing, maintaining, and optimising enterprise messaging platforms such as IBM MQ or similar middleware solutions.
• These professionals ensure reliable, secure, and scalable message-based communication between distributed applications and services, which is essential for modern business operations.

Job Responsibilities

System Architecture & Design:

• Lead the design and implementation of MQ infrastructure to meet performance, scalability, and security requirements.

Installation & Configuration:

• Oversee installation, configuration, and upgrades of MQ servers, clusters, and clients across development, test, and production environments.

Monitoring & Performance Tuning:

• Monitor MQ systems for performance, availability, and reliability.
• Conduct health checks, analyse logs, and tune system configurations for efficient message delivery.

Security Management:

• Implement security policies and manage access controls.
• Ensure compliance with organisational and regulatory standards.

Troubleshooting & Incident Response:

• Diagnose and resolve complex MQ issues including message delivery failures, queue challenges, and outages.
• Provide expert support during high-severity incidents.

Disaster Recovery & Backup:

• Develop and maintain disaster recovery strategies, backup procedures, and failover mechanisms.

Documentation & Knowledge Sharing:

• Create and maintain technical documentation.
• Train and mentor junior administrators and provide support to broader teams.

Collaboration & Stakeholder Engagement:

• Work with developers, infrastructure teams, and business stakeholders to ensure messaging solutions meet business needs.

Change & Release Management:

• Manage MQ configuration changes while ensuring minimal disruption and adherence to change control processes.

MQ Infrastructure Management:

• Maintain and support MQ servers, queues, channels, and related components.
• Proactively address system health issues.

Capacity Planning:

• Analyse usage trends and recommend upgrades or architectural adjustments.

Automation & Scripting:

• Develop scripts and automation tools to streamline monitoring, reporting, and configuration tasks.

Compliance & Audit Support:

• Ensure MQ environments meet internal/external compliance requirements.
• Provide evidence and documentation during audits.

Vendor Liaison:

• Engage with MQ vendors for support, updates, and technical insight.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Required Skills and Competencies

• Strong knowledge of MQ technologies (IBM MQ, RabbitMQ, Apache ActiveMQ).
• Excellent troubleshooting and problem‑solving skills.
• Experience with Linux/UNIX and Windows environments.
• Proficiency in scripting (Bash, PowerShell, Python).
• Solid understanding of enterprise security practices.
• Strong communication and documentation abilities.
• Ability to perform under pressure and manage complex incidents.

Closing Date: 09 March 2025

go to method of application »

Job Purpose

• To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.

Job Responsibilities

Nedbank Goals:

• Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
• Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Identify client's service needs and opportunities. 
• Ensure service teams are prepared for client engagements and to improve client experience.
• Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
• Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
• Ensuring that the Branch meet the defined service standards and corporate image requirements. 
• Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
• Ensure compliment and complaint management.
• Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
• Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
• Manage capacity of service staff against client demand, real time.
• Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behaviour.

Risk and Ops:

• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Manage cash related activities to reduce the operational and reputational risk.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained and conduct checks to ensure all self service devices are operational.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
• Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 3 - 6 years Banking, Risk & Regulatory exposure

Technical / Professional Knowledge

• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Governance, risk and controls
• Problem solving skills

Behavioural Competencies

• Building Customer Relationships
• Decision Making
• Planning and Organizing
• Execution
• Customer Focus
• Coaching
• Delegation and Empowerment

Advert cloisng date: 04/03/26

go to method of application »

Job Purpose

• The incumbent leads multi-disciplinary technical zos Mainframe, ZVM, Containerisation teams, cross functional service partners, and hardware/software vendors to meet agreed service levels (availability, resiliency, performance, capacity, security, and recoverability), governs platform standards and lifecycle management, and enables continuous improvement through disciplined change, incident/problem management, and proactive risk management.
• The role also serves as a trusted advisor to senior stakeholders, translating business demand into platform roadmaps, optimizing run-costs, and ensuring the mainframe ecosystem remains fit-for-purpose and future-ready.

Job Responsibilities

• Managed Financial and Business Results
• Ensure that all individual and department results are delivered within budget to deadlines
• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
• Ensure that transparent transfer pricing for provision of products and services for the business area are  being followed through
• Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by  establishing costs, prices and conditions
• Ensure effective  targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
• Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
• Provide agreed information, resources, professional advice and  strategic contribution to relevant stakeholders on time, in budget, within quality standards
• Ensured that all individual and department results were delivered within budget to deadlines
• Delivered services to client expectations and Nedbank standards
• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
• Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)

Managed Stakeholder Relationships

• Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated
• Advise and consult  to clients by  providing professional solutions that meet the requirements of the clients business needs
• Ensure that professional solutions delivered within agreed parameters and timelines
• Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
• Enable the building of commercially viable relationships with clients by providing quality advice to clients
• Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations
• Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
• Delivered best practice services to client expectations
• Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
• Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/s
• Effective communication and relationship networks upwards, downwards, sideways and outwards  
• Managed Internal Processes Operationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
• Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
• Manage multiple assets through the development, implementation, review of strategies and planning for area

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• zOS Mainframes and Cloud

Minimum Experience Level

• 2+ years Management 10 years IT Industry experience
• zOS Mainframe and zVM experience

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Workforce planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• Influencing
• IT Assets management processes

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credits 

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credits 

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credits 

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• 120 FAIS Credits 

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning