File Transfer Engineer Expert at Nedbank

Job Description:

• A Senior File Transfer Engineer is a specialised IT professional responsible for designing, implementing, maintaining, and supporting secure and efficient file transfer solutions within an organisation.
• With a focus on IBM Sterling File Gateway (SFG), the role requires deep technical understanding of managed file transfer (MFT) platforms, strong troubleshooting skills, and the ability to ensure compliance, security, and reliability of data exchanges.

Job Responsibilities

Solution Design and Architecture:

• Lead the design and architecture of file transfer solutions using IBM SFG, ensuring scalability, reliability, and security to meet business and regulatory requirements.

Implementation and Configuration:

• Install, configure, and optimise IBM SFG environments, including integration with other enterprise systems, setting up routing channels, partner profiles, and managing certificates.

Monitoring and Maintenance:

• Proactively monitor file transfer operations, troubleshoot issues, perform regular health checks, and carry out routine maintenance to ensure optimal performance and minimal downtime.

Security and Compliance:

• Implement security best practices such as encryption, authentication, and access controls. Ensure compliance with relevant data protection regulations (e.g., GDPR, POPIA) and internal policies.

Incident Management and Troubleshooting:

• Lead the response to file transfer failures, errors, and incidents. Use advanced diagnostic tools and logs within IBM SFG to identify root causes and implement effective resolutions.

Process Automation:

• Develop and maintain scripts, workflows, and automation processes to streamline file transfer operations and reduce manual intervention.

Documentation and Training:

• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides. Provide training and mentorship to junior engineers and other stakeholders.

Stakeholder Collaboration:

• Work closely with business users, application owners, and external partners to understand file transfer requirements, resolve issues, and deliver solutions that meet organisational goals.

Upgrades and Patch Management:

• Plan and execute upgrades, patches, and migrations of IBM SFG environments to ensure systems remain secure and up to date.

Capacity Planning and Performance Optimisation:

• Analyse usage patterns, forecast growth, and optimise system resources to accommodate increasing file transfer volumes and new business needs.

IBM SFG-Specific Focus

Partner Onboarding:

• Set up and manage trading partner profiles, onboarding new partners, and configuring routing channels and protocols (e.g., SFTP, AS2, FTP, HTTP) specific to IBM SFG.

Routing and Document Flows:

• Design and maintain routing channel templates, document flows, and business processes within SFG to ensure efficient and secure file movements.

Protocol Management:

• Manage and troubleshoot multiple data transfer protocols supported by IBM SFG, ensuring compatibility and reliability across diverse partner ecosystems.

System Integration:

• Integrate IBM SFG with other enterprise applications such as ERP, CRM, or middleware platforms using APIs, adapters, or custom scripts.

Audit and Reporting:

• Leverage SFG’s audit and reporting capabilities to track file transfers, generate compliance reports, and support forensic investigations when required.

Experience Level:

• Expertise in IBM Sterling File Gateway and related managed file transfer solutions
• Strong knowledge of networking, firewalls, and security protocols
• Proficiency in scripting languages (e.g., Shell, Python) for automation
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to work independently and lead technical initiatives