Top Jobs at EXL South Africa

Job Description

• This role is crucial for overseeing and enhancing the induction process for new employees, ensuring a smooth transition into the company culture and operations.
• The Senior Executive will be responsible for developing comprehensive onboarding programs, facilitating training sessions, and collaborating with various departments to align the induction experience with organizational values.
• This position also involves gathering feedback to continuously improve the process and foster a welcoming environment that promotes employee engagement and retention.

Responsibilities:

• Leading the Onboarding process for new joiners include coordinating, conducting induction, joining formalities.
• Internal communications drafting and sending.
• HR Data and reports maintain accurate and up-to-date employee related data.
• Provide data on adhoc basis as and when required administrative activities issuing letters / certificates to employees when required
• Responding to employee verification requests.
• Ensure new joiner file compliance and integrity
• Should be open and flexible to take additional responsibility
• Interact positively and productively with all levels of employees
• Must maintain a positive, professional demeanor at all times

Competencies Required:

• Strong verbal and written communication skills to convey information clearly and effectively
• Time management and presentation skills
• Knowledge of MS Office (Excel, Word, PowerPoint)
• Self-initiated, drive and zeal for continuous improvement
• Knowledge of EXL business practices, policies and procedures etc.
• Excellent planning and organizational abilities to coordinate induction programs and activities
• Ability to build rapport with new joiners, create a welcoming atmosphere and experience.
• Understanding of organizational culture and values, and ability to convey these to new hires.
• Facilitation skills
• Interpersonal skills
• Adaptability
• Commitment to continuous improvement
• Customer service

Qualifications

• A minimum of 12 months experience in training/ facilitation or onboarding.
• Matric/Grade 12

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Job Description

• Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
• Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.
• With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment.
• If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

Qualifications

• Experience of up to 1 year, preferably in a customer service environment
• Some post High School education preferred
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment.

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Job Description

• As the AVP Rewards & Benefits, you will oversee the end-to-end management of the organization’s compensation and benefits programs. You will ensure that policies are market-competitive, aligned with business strategy, and compliant with local legislation.
• This role involves collaborating with Global Rewards, HR, Finance, and Compliance teams to deliver strategic reward initiatives, manage long- and short-term incentives, and optimize operational efficiency.
• You will also lead employee benefits benchmarking, manage vendor relationships, and provide actionable insights through reporting and analysis, ultimately supporting a high-performing culture and strong employee value proposition.

Responsibilities

Key Responsibilities

• Design, implement, and manage compensation, benefits, and incentive programs.
• Partner with Global Rewards to review and update C&B policies for internal equity and market competitiveness.
• Benchmark salary, benefits, and participate in industry surveys and forums.
• Drive annual processes such as Merit Increases, Bonus, and Equity programs.
• Evaluate and design hiring ranges with Recruitment, HRBP, and business leaders.
• Manage STI (Bonus, P4P, Sales Commission) and LTI (Equity) plans, monitoring effectiveness.
• Ensure compliance with regulations and company policies in compensation and benefits decisions.
• Develop dashboards and reports, partnering with HR Business Partners and management for recommendations.
• Work with Finance on budgeting and job pricing.
• Manage data processes and resolve errors with HR shared services as needed.
• Lead employee benefit benchmarking and alignment (Pension Fund, Medical Aid, Leave benefits).
• Oversee day-to-day management of benefit brokers to maintain industry-comparable offerings.
• Sign off monthly Pension Fund files for processing.
• Build and maintain strong relationships with internal and external stakeholders.
• Investigate and resolve escalated employee issues in collaboration with HR leaders.

Qualifications

Qualifications & Requirements

• 10+ years’ experience in Compensation & Benefits with at least 3 years in a leadership role.
• Strong analytical skills with advanced Excel proficiency; familiarity with Tableau, Power BI, Qlik Sense.
• Excellent written, verbal communication, influencing, and presentation skills.
• Strong stakeholder management experience in a global setting.
• Knowledge of remuneration and benefits, local legislation, and HR statutory compliance.
• Experience in ITES, KPO, or Analytics industries preferred.
• Proven ability to implement cost-saving initiatives and improve operational efficiency.
• Effective conflict management, negotiation, and relationship-building skills.
• Strategic and commercial thinking with the ability to drive operational excellence.