Corporate Accounts Manager & Tenders at Fidelity Services Group

Overall Purpose of the Job: 

• The Corporate Accounts Manager & Tenders (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.

Key Duties & Responsibilities: 

Account Management & Business Development 

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth. 
• Develop and implement strategic account plans aligned to overall business objectives. 
• Identify and pursue new business opportunities within existing accounts and targeted industries. 
• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders. 
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks. 

Tender & Proposal Management 

• Oversee the full tender process — from opportunity identification and pre-qualification to submission and post-award handover. 
• Coordinate tender responses by collaborating with cross-functional teams (finance, operations, compliance, etc.) to ensure timely, accurate, and competitive submissions. 
• Prepare detailed proposals, quotations, and pricing models that align with client requirements and company profitability goals. 
• Maintain a centralized database of tenders, proposals, and contract renewal timelines. 
• Ensure compliance with tender requirements, internal policies, and legal obligations. 

Financial & Operational Accountability 

• Achieve designated sales targets, profit margins, and strategic growth objectives. 
• Track account performance, analyse data, and provide accurate forecasts and reports to management. 
• Support credit control by ensuring timely collections and addressing outstanding payments with clients. 
• Develop and manage annual account budgets and revenue plans. 

Customer Experience & Retention 

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution. 
• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences. 
• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores. 
• Proactively identify and resolve account-related issues or risks before they escalate. 
• Strategic & Cross-Functional Collaboration 
• Partner with internal departments to align operational delivery with client expectations. 
• Provide insights to management for strategic decision-making and business planning. 
• Participate in business reviews, performance meetings, and client presentations. 
• Contribute to continuous improvement of sales and tender processes. 

Minimum Qualifications & Experience: 

• Matric / Grade 12 (essential) 
• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous) 
• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management 
• Proven track record in securing and managing large corporate clients 
• Strong commercial and negotiation skills 
• Excellent verbal and written communication abilities 
• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous 
• Previous experience in Telematics, Security, or Technology industries beneficial 

Key Competencies & Attributes: 

• Strategic thinker with strong business acumen 
• Excellent planning and organizational skills 
• Analytical and detail-oriented 
• Strong problem-solving and negotiation abilities 
• Confident communicator who can influence at all levels 
• High energy, results-driven, and resilient under pressure 
• Ability to manage multiple priorities in a fast-paced environment 

Performance Indicators: 

• Achievement of sales and retention targets 
• Tender success rate and turnaround efficiency 
• Client satisfaction and engagement levels 
• Accuracy and timeliness of reporting and forecasting 
• Growth of existing accounts and new business acquisition