Jobs at Fidelity Services Group

Overall Purpose of the Job: 

• The Corporate Accounts Manager & Tenders (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.

Key Duties & Responsibilities: 

Account Management & Business Development 

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth. 
• Develop and implement strategic account plans aligned to overall business objectives. 
• Identify and pursue new business opportunities within existing accounts and targeted industries. 
• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders. 
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks. 

Tender & Proposal Management 

• Oversee the full tender process — from opportunity identification and pre-qualification to submission and post-award handover. 
• Coordinate tender responses by collaborating with cross-functional teams (finance, operations, compliance, etc.) to ensure timely, accurate, and competitive submissions. 
• Prepare detailed proposals, quotations, and pricing models that align with client requirements and company profitability goals. 
• Maintain a centralized database of tenders, proposals, and contract renewal timelines. 
• Ensure compliance with tender requirements, internal policies, and legal obligations. 

Financial & Operational Accountability 

• Achieve designated sales targets, profit margins, and strategic growth objectives. 
• Track account performance, analyse data, and provide accurate forecasts and reports to management. 
• Support credit control by ensuring timely collections and addressing outstanding payments with clients. 
• Develop and manage annual account budgets and revenue plans. 

Customer Experience & Retention 

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution. 
• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences. 
• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores. 
• Proactively identify and resolve account-related issues or risks before they escalate. 
• Strategic & Cross-Functional Collaboration 
• Partner with internal departments to align operational delivery with client expectations. 
• Provide insights to management for strategic decision-making and business planning. 
• Participate in business reviews, performance meetings, and client presentations. 
• Contribute to continuous improvement of sales and tender processes. 

Minimum Qualifications & Experience: 

• Matric / Grade 12 (essential) 
• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous) 
• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management 
• Proven track record in securing and managing large corporate clients 
• Strong commercial and negotiation skills 
• Excellent verbal and written communication abilities 
• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous 
• Previous experience in Telematics, Security, or Technology industries beneficial 

Key Competencies & Attributes: 

• Strategic thinker with strong business acumen 
• Excellent planning and organizational skills 
• Analytical and detail-oriented 
• Strong problem-solving and negotiation abilities 
• Confident communicator who can influence at all levels 
• High energy, results-driven, and resilient under pressure 
• Ability to manage multiple priorities in a fast-paced environment 

Performance Indicators: 

• Achievement of sales and retention targets 
• Tender success rate and turnaround efficiency 
• Client satisfaction and engagement levels 
• Accuracy and timeliness of reporting and forecasting 
• Growth of existing accounts and new business acquisition 

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria - Grade C (Must have) 
• Proficient in Afrikaans(advantage)

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Job Overview:

• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade B (Company Requirement)

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Job Description

• A position for a Crime and Trending Analyst role exists in Helderkruin - Roodepoort, reporting to General Manager Specialised Services. The responsibilities of a criminal analyst include applying insights gained from statistical crime data to detect criminal trends and patterns and developing strategies to reduce and prevent criminal activities and identify business risk factors.  A successful criminal analyst should have a strong grasp of statistical methodologies, excellent pattern recognition abilities, and strong strategic thinking skills. You should be able to study criminal patterns and suspect profiles and offer predictions of the place, time, and day that a crime may occur.

Key areas of responsibility: (Not totally inclusive)

• Gathering and analyzing criminal data.
• Using computer programs and statistical data to map possible criminal activity and Business Risks
• Preparing reports to support policing activities.
• Creating and conducting visual presentations.
• Developing crime prevention strategies.
• Creating, maintaining, and updating a database of criminal activity based on various points of information.
• Conducting research on a particular criminal behavior to generate leads, if requested.
• Identifying criminal trends and advising Operations and Clients on crime prevention strategies.
• Keeping up to date with policing techniques and innovations.

Qualifications, experience and other competencies required:

• Matric certificate/ Grade 12 or equivalent.
• A degree in criminology, criminal justice, statistics, sociology, law enforcement, or Other
• At least 2 years’ experience in Analytical environment/Data Analysis or Law Enforcement.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Clear background check and polygraph test.
• Strong working knowledge of data gathering, verification, and analysis.
• Excellent grasp of Countering Crime, GIS & Data Analytics programs.
• Computer Literate in Word, Excel, PowerPoint and Other Essential.

Core Competencies:

• Strong analytical and critical thinking ability
• Customer focus with continuous improvement skills.
• Must be a Team player
• Driving Success
• Structuring Tasks
• Deadline Driven
• Excellent presentation & Communication skills
• Pattern recognition and strategic thinking skills.
• Strong team-working and collaboration skills.
• Excellent written and verbal communication skills.
• Experience in Report Writing and grammar excellence