County Manager at Vodacom

Manage a team that is responsible for the market share intelligence, revenue, net promoter score, postpaid and prepaid connections, relevant business objectives and customer experience in a county area as defined by Vodacom.

Job Responsibility

• Develop and implement a county strategy and business plans across all channels
• Manage a team of FSC’s to deliver on targets – revenue, connections, value added services sales and market share and other relevant business objectives as required..
• Drive revenue and customer growth in key segments, Youth, Mass and HVC based on county profile and opportunity
• Grow revenue by managing churn, upgrades, customer spend and new connections
• Grow Vodacom’s customer base and market leadership in all channels
• Promote a positive NPS score by managing team’s activities towards having positive emotional and perceived value contribution to the customers acquisition and retention spend; and average A&R across channels
• Manage county publicity budget.
• Maintain relationships with local stakeholders
• Manage the channel and distribution
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI
• Ensure A&R in line with budget forecasts and estimates with respect to contract

Skills

• Managing Sales Cycles
• Commercial Acumen
• Customer Centricity
• Production Knowledge and Proposition Delivery

Education
The Ideal Candidate Must Have

• Matric / Grade 12 with 10 years relevant experience

OR

• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 8 years relevant experience
• Inclusive of 2yr experience at a management level

At Least 8 Years Relevant Working Experience - Essential

• A minimum of 2 years’ experience at a management level - Essential
• Working experience in the telecommunications or FMCG industry