The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
Read more about this company
The minimum requirement is Grade 10, Matric will be an added advantage. Basic computer literacy will be an added advantage. At least 2 years’ experience in public health care service area after being permanently appointed. Have the ability to read, write, and comprehend simple instructions, short correspondence, and memos. Inherent requirement and skills: possess excellent organizational and communication skills.
Basic Arithmetic and ability to give health talks. Have an eye for detail and a dedication to accuracy. Rotate in different areas within the hospital. Able to work from early hours and knock off late according to work requirements in line with conditions of employment.
Duties :
Welcome patients and visitors and provide health promotion activities which include health education and prevention. Control and maintain order in waiting areas. Queue management. Screen patients in the waiting areas and assist with their needs. Provision of customer care services such as directing patients to different service points and attending to their queries.
Resolve minor complaints and escalate when necessary. Provide training in complaints management, hospital services, patients’ rights, and responsibilities. Daily monitoring of patients’ waiting times and manual collection of data thereof. Collection of daily opinion of care survey in respective units. Comply with customer care duties as delegated by the supervisor. Participate in conducting patient experience of care survey. Comply with all relevant prescripts and regulations.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail