CPQ Support Specialist at Absa South Africa

Job Summary

( Relationship Banking) Salesforce CPQ Specialist Support
Tech Support resources will

• AVP Level
• Analytical and a problem solver
• Certified Salesforce Administrator
• CPQ Salesforce Certification
• 3 to 5 Years Salesforce CPQ experience
• 3 to 5 years Product Pricing Experience
• Strong understanding of the Salesforce platform
• A Bonus would be Certified Salesforce Platform Dev 1 Certification
• Understanding of complex Product Bundle configurations and the setup in CPQ
• Experience working in an agile environment
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent verbal and written communication skills, with ability to communicate effectively across different teams and levels of the organization to gather requirements and oversee projects beginning to end.
• Ability to navigate a complex organization independently to meet team and company objectives.
• Entrepreneurial motivated self-starter with excellent work ethic and team-first attitude
• Bachelor's Degree in Computer Science, Information Science, Business Administration or related technical field experience – A nice to have but not required

Job Description

Responsibilities 

• Manage and resolve daily incidents/issues experienced by business
• Act as key point-of-contact / 1st level support for the communication and resolution of the Applications incidents 
• Act as key point-of-contact and first level of support for the communication and resolution of CRM/CPQ related questions/issues
• Gather customer software requirements and configure on CPQ.
• Design, configure required functions in the CPQ Salesforce environment.
• Maintain efficient, reusable, and reliable functions on CPQ
• Ensure the best possible performance, quality, and responsiveness of CPQ
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
• Ensure compliance with the documented software processes and procedures throughout the life cycle of software products
• Align with business analysts, administrators and users of CRM/CPQ reporting tools to reflect sales structure systems
• Ability to go beyond the numbers and consider the broad business implications in helping management and business partners identify and exploit opportunities to improve business performance
• Participate in creating and executing manual test cases as well as helping in UAT efforts.

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology