Credit and Collections Supervisor at DigiCert, Inc.

Job summary

• We are looking for an experienced and highly motivated Credit and Collections Supervisor who will manage and optimize credit and collection operations, leading a team to oversee customer collections and communications, collect outstanding debts, ensure policy adherence, and improve collection processes. The ideal candidate will possess a strong background in credit and collection processes, exceptional leadership skills, and a proven track record of driving results in a dynamic environment.

What you will do

• Team Leadership: Supervise and mentor a team of credit and collection analysts, providing guidance, support, and constructive feedback to ensure high performance and professional growth.
• Credit Management: Oversee the credit approval process for new and existing customers, reviewing credit worthiness, assessing credit risk, and establishing credit limits in line with company policies.
• Collections: Manage the collection of outstanding debts, including monitoring overdue accounts, contacting customers to arrange payments, and negotiating payment plans to resolve delinquent accounts.
• Dispute Resolution: Lead efforts to resolve customer disputes related to billing or payment issues, collaborating with internal departments and external customers to achieve timely and satisfactory resolutions.
• Reporting and Analysis: Generate regular reports on accounts receivable aging, collection activities, and credit risk exposure, analyzing trends and identifying areas for improvement.
• Process Improvement: Continuously evaluate credit and collection processes and systems, identifying opportunities to streamline operations, enhance efficiency, and improve customer satisfaction.
• Compliance: Ensure compliance with all relevant regulations and internal controls governing credit and collection activities, maintaining accurate records and documentation as required.

What you will have

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• 3+ years of experience in credit and collections, with at least 1 year in a supervisory or leadership role.
• Proficiency in Microsoft Office suite, particularly Excel, and experience with credit and collection software systems.
• Strong understanding of credit risk assessment, accounts receivable management, and collection techniques
• NetSuite ERP experience preferred.
• Excellent account reconciliation skills.
• Strong organizational skills.
• Attention to detail.
• Ability to work and communicate among multiple teams and functions
• Excellent communication skills, with the ability to effectively interact with customers, internal stakeholders, and senior management, both written and telephone.
• Analytical mindset, able to interpret financial data and make data-driven decisions.