Credit Controller Supervisor - Bedfordview at Eduvos

Purpose:

To reduce Eduvos debt through the management of the credit control team.

Minimum Requirements    

• National Diploma / Certificate in Financial Accounting / Credit Management or Degree in Finance
• At least three years experience in dept collection management

Duties and Responsibilities    

Accountability Areas:

• Debt Collection 
• Maintenance of student accounts
• Reviewing of students enrolled
• Student suspension
• Operational Process Outputs:
• Review of age analysis
• Allocate accounts to credit controller
• Identify risk accounts per credit controller
• Action identified handover accounts
• Load new collections in payment platform
• Identify due accounts
• Load collection

Management Areas:

• Debt strategy rollout – planning, scheduling, monitoring, control, corrective action 
• Reporting on debt statistics
• Workflow / alignment / silos with other finance departments 
• Escalated query management
• Collaborate with internal stakeholders for resolution of queries
• Feedback to customer/ credit controller on outcome
• Resourcing and capacity management (people, facilities, and equipment) 

Leadership Responsibilities:

• Talent acquisition, selection, onboarding and succession / bench strength
• Compliance to HR policies and procedures
• Roles filled with competent people as indicated by actual performance after appointment
• Strong talent/succession bench to exploit business opportunities
• Individual performance - role clarity and objectives; reviews; feedback; corrective actions
• Compliance to policies and procedures
• Recognise excellent performance and deal with under performers  

Skill levels - training & development

• Develop direct reports to be successful
• Provide a climate which fosters learning and growth

Culture and climate 

• Live, share and ensure that everybody understand the vision, strategy and values
• Drive implementation of culture initiatives
• Visible and engaged and energise the department through effective communication and personal energy   
• Build a team and do not do the work of direct reports
• Team work and synergy facilitated, motivation and support provided
• Conflict and disciplinary issues addressed timeously
• Remuneration – input into decisions 
• Fairly discriminate between people based on performance and potential 
• Clearly communicate basis of remuneration and bonuses to staff

Stakeholder management 

• Functional and Behavioural Competencies    
• Functional Competencies:
• Proficiency in MS Office
• Ability to work with numbers
• Telephone etiquette / email
• Deep understanding of credit management systems
• Ability to work well under pressure
• Conflict Management Skills

Behavioural Competencies:

• Initiative and responsibility
• People leadership and development
• Constructive teamwork
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)