Credit Ops Analyst at FinChoice Africa

About the job

• We are an innovative, consumer-facing fintech specialising in providing fast loans, affordable insurance products and value-added services to our rapidly growing customer base. We are obsessed with customer experience, innovation and building great tech in our pursuit of delivering on our vision to be our customers’ favourite digital financial services provider.
• Our team consists of passionate individuals who work in multi-disciplinary teams, where our strength in execution lies in our teamwork. Collectively we have driven significant customer growth and profitability over the past 18 years. We focus on the detail, being hands-on and executing against our plans - a scale-up that thinks and executes like a start-up.
• If you’re looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.
• We are seeking a Credit Ops Analyst to join our team in Cape Town. The successful candidate will support our collection functions, including Call Centre Collections, Debt Review, Recoveries team, and other analytical support within the area. We are looking for an analyst with moderate experience who is proficient in MS SQL, PowerBI, and Excel.

More about the role:

• Overall analytical support across the Credit Operations space.
• Running existing report to be used in executive information packs.
• Assisting operational departments with operational reporting.
• Monitoring key metrics and interpreting findings.
• Assist with the review and enhancement of the collection efforts and reporting.
• Assist with and maintain strategies for early and late-stage collections that ensure that operations department focus on the correct delinquent accounts.
• Maintain and update forecast models for future collections, PTPs, and recoveries.
• Use data-oriented approach to work with others in solving complex business problems around profitability, marketing, risk, and operational analysis.
• Design experiments and use various test and control strategies for credit operations, analyse results, and build predictive models to forecast future outcomes.
• Perform data-oriented ‘what if’ and ‘ad-hoc’ analysis to support business strategy optimization in credit operations.
• Assists Head of Credit Ops and Collections functions on key projects.

More about you:

• Numerate degree (BSc, BCom, B Bus Sci, B Eng.)
• Would benefit from courses in advanced mathematics, computer programming, economics, and operations research.
• Minimum of 3 years' working experience as an analyst
• Working knowledge and exposure to processes such as banking or retail credit
• Advanced computer literacy skills with a high proficiency in MS Excel, SQL, PowerBI, Python or SAS
• Project management experience will be advantageous.