Credit Relationship Manager at GlaxoSmithKline (GSK)

Job Purpose

• Supports the Sales Team and Imperial Debtors Team with claims, new customer accounts as well as supporting the Senior Finance Partner in managing the debtors’ book and determining credit limits for the South Africa Consumer business I would also add the involvement in determining credit limits

Essential Job Responsibilities And Scope

Claims Management

• Being proactive in managing the flow of claims and assistance to the Sales Team
• Check all claims coming through from the Credit Controllers to ensure information is correct
• Tracking claims between Credit Controllers and Sales Team
• Follow up on all outstanding claims and invalid claims
• Credits relating to deliveries to be monitored and escalated to the appropriate channel heads should these not be passed timeously

Policy and Procedures

• Ensure there are up to date SOPs/knowledge documents to support all systems and processes
• Ensure that credit policies are adopted and adhered to

Annual Credit Limit Reviews

• Review Customer Master data
• Manage the data requirements, including sales data, forecast information and credit checks for review purposes
• Prepare documents for review and authorization by Senior Finance Business Partner and Finance Director
• Ensure customer sign off and authorization of credit limit changes has been completed
• Submit required supporting documents for implementation on the system and file all supporting documentation and confirmations on the system for audit review

General business partnering

• Weekly Debtors Interface processing from IHS SAP system
• Ad-hoc cash allocation
• Manual invoicing on JDE
• Month end debtors Age Analysis processing on JDE
• Arrange month end debtors meeting with the required stakeholder, take minutes and file for audit purposes
• Manage ad-hoc contracts on an annual basis
• Assist Key Accounts Managers with New Credit Applications
• Ad-hoc support and preparation of information to support the Head of Finance and Senior Finance Business Partner
• Customer Master review to be done annually and inactive customer accounts to be closed
• Running reports and extracting information from JDE (general ledger), Cognos, BISON, SAP (when implemented)
• Provide information and assist with the internal and external audits
• Input and involvement in new systems development and training of systems where necessary
• Assisting supply chain and sales departments in managing financial orders to help them control credit exposure, make payments on time and reduce the risk of customer disputes
• Evaluating clients credit data and financial statements in order to determine the degree of risk involved
• Analysing customers’ records using data to manage credit risk assessments
• Preparing reports about the degree of risk to assess their credit risk
• Conferring with credit associations and references to exchange credit information on clients
• Management of relationship with Hyperion
• Responsible for contracts management
• Evaluating the financial status of clients by producing financial ratios
• Key relationship manager with IHS and the business
• SAP Super User for Order to Cash credit process
   

Individual Performer: Uses our values and expectations to drive actions and decisions, role models values and expectations
People Manager: Uses our values and expectations to drive actions and decisions and role models values and expectations

Qualifications

• Excellent excel skills
• Relevant qualification in Credit Management coupled with a B Com (Preferred)
• FMCG experience preferred
• Extensive experience in MS Office

Knowledge

• Previous Consumer Healthcare or FMCG experience
• Experience in emerging markets
• Working knowledge of JDE and SAP

Complexity: Medium
Competency: The role requires a high attention to detail, independent thinking, proactive engagement with the Senior Finance Business Partner
Annual Strategic Planning: Responsible for portions of the planning process within the company with the other business partners and commercial business