Credit Specialist at Sanlam Group

Position Overview

• Assist and support and train SDM branch staff with offering the Sanlam Credit Solution (SCS) VP to clients.
• Provide insights and advice on credit reports of SCS users.
• Guiding clients through their the SCS registration process and explain to clients the self-assisted digital application processes that can be followed from the SCS Dashboard for loans.
• Meet sales targets for SCS user registrations and Sanlam Personal Loans
• Conduct local marketing initiatives and conduct presentations with local employers to drive new sales.

What will you do?

Key Responsibilities: 

• Providing support and recommendations to meet clients' financial needs.

Loan application assistance:

• Guide and support clients through the digital self-assisted loan application process, ensuring all necessary documentation is completed accurately and efficiently.

Credit report Support

• Assist clients in registering for their credit report and explain the contents clearly.
• Offer insights on improving credit scores and maintain good credit health.

Client relationship management

• Build & maintain strong, long-term relationships with clients through exceptional service and follow-ups
• Foster a collaborative and learning-focused environment within the team.

Sales Target achievement

• Meet or exceed monthly and quarterly sales targets by proactively identifying and pursuing new business opportunities.
• Develop and implement strategies to increase sales and client acquisition.

Follow up and retention

• Ensure customer satisfaction & retention, including post loan approval check ins.

Cross- selling

• Identify opportunities to cross sell or refer other financial products and services.

Compliance & Risk Management

• Monitor and mitigate potential risks associated with loan applications and approvals.

Qualification and Experience

• Sound experience and understanding of the working and value drivers of credit products
• Two to three years in a credit related environment
• Understanding of credit and specific unsecured lending products
• Excellent communication and interpersonal skills.
• Proven sales track record