Credit Vet & Risk Agent at Vox Telecom

Job Description

Join Our Team | Credit Risk & Compliance

• Are you analytical, detail-oriented and confident in making sound credit decisions? Do you thrive in a fast-paced environment where accuracy, customer service and risk management go hand in hand?
• We are looking for a Credit Vetting Agent to join our team and play a key role in ensuring that customer applications are assessed accurately, efficiently and in line with our Credit Risk and Compliance requirements.

Key Roles & Responsibilities

• Implement and apply existing Credit Vetting policies and procedures across Consumer and Enterprise environments, ensuring credit risk is effectively and efficiently managed.
• Manage and ensure RICA compliance throughout the customer onboarding process.
• Assess and analyse bank statements and financial information to determine customer affordability and financial capacity.
• Review customer information, identify potential risks and make sound, informed credit decisions.
• Analyse information from various sources and use sound judgement to approve, decline or escalate applications where required.
• Meet and consistently achieve performance and productivity targets while maintaining a high level of accuracy and quality.
• Identify and resolve potential issues or discrepancies during the credit vetting process.
• Provide professional and efficient service to internal and external customers.

Skills, Competencies & Attributes

We are looking for someone who demonstrates:

• Exceptional attention to detail and accuracy.
• Strong analytical and decision-making skills
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Excellent verbal and written communication skills.
• The ability to work effectively under pressure and meet deadlines.
• Strong reporting and administrative skills.
• A customer-focused approach with a commitment to delivering excellent service.
• A target-driven and results-oriented mindset.

Qualifications & Experience

Minimum Requirements:

• Matric / Grade 12.

Advantageous:

• 3 years' experience in Credit Risk Assessment or Credit Vetting.
• Knowledge and understanding of Telco products and services.
• Knowledge of the RICA Act and its application within customer onboarding.
• Knowledge of the National Credit Act (NCA).
• Experience assessing affordability and analysing financial documentation.

Why Join Us?

• This is an opportunity to be part of a team where your analysis, judgement and attention to detail directly contribute to responsible customer onboarding and effective risk management.
• If you are driven, analytical and ready to make an impact in a dynamic Credit Risk environment, we would like to hear from you!