Critical Environment Field Service Engineer at Microsoft

Responsibilities
As a successful CE Field Services Engineer (CE FSE), your performance objectives will be to:

• Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations  
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Maximize Critical Environment (CE) availability in conjunction with our Landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio
• Flexibility to work non-business hours that may include weekends and/or holidays during CE disruptions and critical incidents
   

Qualifications
Required Skills and Experience:

• 3+ years of relevant work experience in a Datacenter or other critical environment facility, working with the operation of building cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
• High School Diploma or equivalent
   

Preferred Skills And Experience

• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)