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  • Posted: Jan 17, 2024
    Deadline: Not specified
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  • Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
    Read more about this company

     

    CRM Leader

    Key Responsibilities

    • Manage CRM Executives in all 4 regions (Pretoria, Rustenburg, Nelspruit, and Polokwane), you will also be required to travel to these regions on a regular basis.
    • Support new business growth in all 4 regions.
    • Support & drive retention and growth commercial strategy that supports the goals of Aramex.
    • Develop and nurture a strong commercial team capable of delivering the expected results!
    • Achieve set revenue and growth targets by developing full supply-chain solutions throughout existing customer base.
    • Collaborate with key internal stakeholders, operations, finance, vertical managers and exco – team support approach.
    • Support and coach critical retention and growth activities within the team.
    • Seek business opportunities to grow market share.
    • Monitor competitor’s activity.
    • Perform customer visits with the commercial team members.
    • Assist in customer supply-chain mapping workshops, whiteboard sessions, value proposition development and solution presentations.
    • Assist team in managing accounts under threat, take accountability of lost accounts.
    • Drive aramex PGI strategy (protect, grow & innovate).
    • Drive aramex SAP strategy (strategic account planning).
    • Day to day management of the commercial retention team (performance management, learning and development for both group and individual learning paths).
    • Monitor and report on overall retention and growth activities, including revenue performance, visitations, and prospecting.
    • Aggressively manage CRM pipelines.
    • Aggressively pursue referrals from customer base for growth opportunities.
    • Daily, weekly and monthly reporting.

    Minimum Requirements

    • Minimum requirement is a Matric (Grade 12) qualification
    • Bachelor’s Degree or similar qualification and/or experience
    • 5 years Corporate Sales experience
    • 3 years Management experience
    • Need to have worked for reputable corporates
    • Proven track record of having made target and successfully lead a sales team
    • Industry experience with understanding of full Supply Chain is a necessity
    • Experience in presentation and negotiation of business solutions at senior management level
    • Valid Code 08 driver’s license and own reliable transport

    Competencies

    • Strategic Thinking
    • Innovation
    • Problem Analysis
    • Decision Making
    • Drive for results
    • Building effective teams
    • Customer focus
    • Adaptability

    Skills

    • Customer Focus
    • Communication and Interpersonal
    • Planning/ Organizing + Time Management
    • Presentation Skills
    • Negotiation Skills
    • Coaching and development
    • Team Building
    • Leading and motivating
    • Problem solving and Decision Making
    • Creative Thinking and Innovation
    • Strategic and Consultative Selling

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Aramex South Africa on careers.aramex.com to apply

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