CRM Leader at Aramex South Africa

Key Responsibilities

• Manage CRM Executives in all 4 regions (Pretoria, Rustenburg, Nelspruit, and Polokwane), you will also be required to travel to these regions on a regular basis.
• Support new business growth in all 4 regions.
• Support & drive retention and growth commercial strategy that supports the goals of Aramex.
• Develop and nurture a strong commercial team capable of delivering the expected results!
• Achieve set revenue and growth targets by developing full supply-chain solutions throughout existing customer base.
• Collaborate with key internal stakeholders, operations, finance, vertical managers and exco – team support approach.
• Support and coach critical retention and growth activities within the team.
• Seek business opportunities to grow market share.
• Monitor competitor’s activity.
• Perform customer visits with the commercial team members.
• Assist in customer supply-chain mapping workshops, whiteboard sessions, value proposition development and solution presentations.
• Assist team in managing accounts under threat, take accountability of lost accounts.
• Drive aramex PGI strategy (protect, grow & innovate).
• Drive aramex SAP strategy (strategic account planning).
• Day to day management of the commercial retention team (performance management, learning and development for both group and individual learning paths).
• Monitor and report on overall retention and growth activities, including revenue performance, visitations, and prospecting.
• Aggressively manage CRM pipelines.
• Aggressively pursue referrals from customer base for growth opportunities.
• Daily, weekly and monthly reporting.

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 5 years Corporate Sales experience
• 3 years Management experience
• Need to have worked for reputable corporates
• Proven track record of having made target and successfully lead a sales team
• Industry experience with understanding of full Supply Chain is a necessity
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport

Competencies

• Strategic Thinking
• Innovation
• Problem Analysis
• Decision Making
• Drive for results
• Building effective teams
• Customer focus
• Adaptability

Skills

• Customer Focus
• Communication and Interpersonal
• Planning/ Organizing + Time Management
• Presentation Skills
• Negotiation Skills
• Coaching and development
• Team Building
• Leading and motivating
• Problem solving and Decision Making
• Creative Thinking and Innovation
• Strategic and Consultative Selling